Experienced Operations Supervisor - Customer Service Management at Blithequark

Join Blithequark: Where Customer Experience Meets Operational Excellence

Blithequark is a leading player in the healthcare industry, delivering innovative solutions that bridge the gap between pharmaceutical manufacturers, healthcare providers, and patients. Our subsidiary, Sonexus Health, is at the forefront of providing exceptional customer experiences and controlled product success. We are now seeking an experienced Operations Supervisor to lead our Access & Patient Support team, ensuring seamless day-to-day operations and exceptional customer service.

About the Role

As an Operations Supervisor at Blithequark, you will be responsible for overseeing the daily activities of our operations and business support staff within the Access & Patient Support department. You will play a critical role in delivering our exclusive model that integrates direct drug distribution, non-commercial pharmacy services, patient access support, and financial programs. Your expertise will ensure that our team operates efficiently, and our customers receive the best possible experience.

Key Responsibilities

• Supervise and coordinate the daily activities of operations and business support staff, ensuring alignment with company policies and procedures.
• Administer and execute policies and procedures, ensuring employees operate within guidelines.
• Make decisions that have a direct impact on work unit operations and customers, and interact with subordinates, customers, and peer groups at various management levels.
• Apply advanced skills to resolve complex problems independently, and modify processes to resolve situations.
• Supervise Access Patient Support staff performing customer services and enrollment activities, as well as reimbursement staff performing benefit investigations.
• Oversee staffing schedules to meet client contract and company policy requirements.
• Directly supervise employees, provide training, plan, assign, and direct work, and address complaints and resolve problems.
• Set priorities for the team, coordinate work activities with other supervisors, and apply expertise to solve standard and non-standard problems.
• Make decisions, coach and support subordinates, and provide direction in discussing and creating development plans.
• Provide input into succession planning, align individual goals with work area/functional goals, and build confidence and respect of others.
• Assist the work team in achieving goals and commitments, and work within budgetary and financial objectives.
• Identify opportunities for long-term change, build customer relationships, and leverage customer knowledge to develop alternative solutions.
• Resolve day-to-day problems, work with the team to provide suggestions for solutions, and ensure a focus on operational excellence.
• Actively build relationships across functions and businesses, mentor and empower others, and effectively listen to and explain difficult issues.

What We Offer

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As an Operations Supervisor, you will have opportunities to:

• Develop your leadership skills and expertise in the healthcare industry.
• Contribute to the success of our customers and patients.
• Collaborate with a talented team of professionals who share your passion for customer experience and operational excellence.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and patient advocacy.
• Employee well-being and work-life balance.

We offer a remote work arrangement, allowing you to work from the comfort of your own home. We provide the necessary equipment and technology to ensure your success, and we require a dedicated, quiet, and private workspace with high-speed internet.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Anticipated salary range: $65,500 - $93,500.
• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

How to Apply

If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application as soon as possible, as the application window is anticipated to close on 12/22/2024.

At Blithequark, we are committed to creating a workplace that values diversity, equity, and inclusion. We celebrate the power of our differences and ensure that employees can be their authentic selves each day. We are an Equal Opportunity/Affirmative Action employer, and we encourage candidates from all backgrounds to apply.