Experienced EST Fully Remote Customer Service Specialist – Growth Opportunity in Home Service Industry
At blithequark, we're on a mission to revolutionize the way home service businesses operate by providing exceptional remote customer service solutions. As a dedicated and growing team, we're passionate about making a difference in the lives of people in the trades. We're now seeking an experienced EST Fully Remote Customer Service Specialist to join our dynamic team and contribute to our continued growth and success.
About blithequark
blithequark is a forward-thinking company that's committed to serving our clients and their employees with genuine care and compassion. We believe in empowering our team members to grow professionally and personally, and we're excited to offer a unique opportunity for a motivated and customer-focused individual to join our team. As a remote customer service specialist, you'll play a critical role in supporting our clients' daily office tasks, ensuring seamless communication, and delivering exceptional customer experiences.
Who We're Looking For
We're seeking a highly motivated and customer-centric individual who is passionate about delivering exceptional service and support. As a remote customer service specialist, you'll thrive in a fast-paced environment, be self-motivated, and have excellent listening and communication skills. You'll be receptive to coaching, able to meet or exceed goals, and have experience managing day-to-day scheduling operations. While experience in the plumbing, HVAC, or service industry is highly preferred, we're open to candidates with transferable skills and a growth mindset.
Responsibilities
As a remote customer service specialist, you'll be responsible for:
- Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
- Coordinating and scheduling technicians for service calls, installations, and repairs
- Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
- Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
- Organizing documents, invoices, and client records
- Processing customer payments and following up on overdue accounts
- Assisting in the setup and implementation of ServiceTitan or similar dispatching software
- Contributing to additional tasks to support the company's growth
Minimum Qualifications
To be successful in this role, you'll need:
- Experience in scheduling or dispatching
- Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
- Proficiency in Google Suite and Slack
- Experience in a cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials (a plus)
- Must pass a background check
Technical Requirements
To ensure seamless communication and productivity, you'll need:
- A desktop or laptop with webcam, speakers, and a second monitor
- An operation system based on Windows or Mac
- 8gb RAM or more
- Supportable internet speeds and a router easily accessible from your workspace
Position Details
This is a remote, full-time position, and you'll work Monday through Friday, 8am to 5pm EST. As a member of our team, you'll enjoy:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
- Comprehensive benefits, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and education opportunities
What We Offer
At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members.
We offer
- A dynamic and supportive team culture
- Opportunities for professional growth and development
- A competitive compensation package
- Comprehensive benefits, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and education opportunities
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and explore how you can contribute to our team's success!
Note
We know you'll be eager to check the status of your application, but we ask that you allow our hiring team time to process all of the amazing candidates that apply. Please do not call, as this will disqualify you from the process. Our hiring team will reach out to you if they have any questions or need additional information.
Requirements
* Employment Type: Full-time
- Work Hours: 40 hours per week
- Required Education: High school or equivalent
- Required Experience: None (2) years
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