Experienced Customer Service Representative – Remote in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we want to hear from you! blithequark is revolutionizing the way we interact with customers, and we're seeking a talented and motivated Customer Service Representative to join our award-winning team. As a Customer Service Representative at blithequark, you'll be the face of our company, working directly with customers to resolve their queries, provide product recommendations, and exceed their expectations. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment.

About blithequark

blithequark is a leading e-commerce retailer that's changing the way we shop for our pets. With a focus on customer satisfaction and a passion for innovation, we're committed to delivering an exceptional shopping experience that sets us apart from the rest. Our team is made up of dedicated and passionate individuals who are driven by a shared vision of making a difference in the lives of our customers and their pets.

What You'll Do

As a Customer Service Representative at blithequark, you'll be responsible for:

• Engaging directly with customers via phone, email, or chat to resolve their queries and provide product recommendations
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure you have the necessary equipment and internet connection to perform your job duties, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A webcam that meets our technical requirements
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why blithequark Customer Service?

At blithequark, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment. Some of the benefits you can expect include:

• YOU BELONG: We're a diverse and inclusive team that values your unique perspectives and experiences.
• YOU CAN GROW: We're committed to helping you develop your skills and advance your career.
• YOU CAN MAKE A DIFFERENCE: Your contributions will make a real impact on our customers and their pets.
• YOU WILL GET SUPPORT: We'll provide you with ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: We offer competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to diversity and inclusion. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the way we shop for our pets, we want to hear from you! Apply now by clicking the link below: Apply Job! Apply for this job