Remote Triage Nurse (RN)

Description Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! ~ NEW Pay Rates, Same Great Career Growth! ~

• Applicants must reside in New Hampshire to be considered for this position*

Who You Are: Amoskeag Health is seeking a full-time Remote Triage Registered Nurse (RN) who is skilled in clinical assessment and able to provide timely, equitable, and high-quality care as the first clinical point of contact for patients via telephone or digital platforms. You are comfortable managing a high volume of diverse patient concerns with excellent judgment and professionalism. You understand the unique challenges faced by patients in a Federally Qualified Health Center (FQHC) setting, including barriers related to language, insurance, transportation, and chronic illness. You are committed to delivering accessible, trauma-informed, and culturally competent care, ensuring patients receive appropriate guidance, education, and support through virtual channels. What You'll Do: Clinical Assessment & Telephone Triage (Remote)

• Deliver timely and thorough telephone triage using evidence-based protocols.
• Identify and respond to urgent symptoms, escalating to providers or directing emergency services as needed.
• Determine appropriate care pathways (e.g., telehealth visit, urgent care referral, self-care advice).
• Assess for and document social determinants of health that may affect follow-up or care access.
• Provide trauma-informed, culturally competent care in all interactions.
• Reinforce provider instructions, educate on symptoms, and promote self-management.
• Document all triage interactions clearly and accurately in the Electronic Health Record (EHR)(Athena).
• Provide follow-up calls to high-risk patients as directed.

Remote Patient Care Coordination

• Monitor and respond promptly to digital communications (e.g., internal messaging systems like Team Urgent).
• Coordinate escalations and triage concerns raised by non-clinical staff in real-time.

Health Promotion & Education

• Integrate preventive education into every remote interaction.
• Deliver age-appropriate education on chronic disease, medication use, lifestyle modifications, and vaccinations.
• Promote health literacy through clear explanations of clinical concepts in understandable language.

Documentation & Compliance

• Ensure all clinical encounters are fully documented in the EHR (Athena).
• Meet all compliance standards set by the NH Board of Nursing, HRSA, and internal quality metrics.
• Track and report patient deferrals or barriers to care for quality improvement purposes.
• Strictly uphold HIPAA and all patient privacy laws in remote settings.

Remote Work Requirements

• Maintain an active NH RN license and comply with NH Board of Nursing telehealth regulations.
• Demonstrate sound triage judgment, protocol adherence, and documentation quality to sustain remote eligibility.
• Adhere to remote productivity standards and maintain professional communication.
• Participate in skills assessments and triage audits.

Requirements

What You'll Bring:

• Graduate of accredited nursing program (RN), BSN required.
• Registered Nurse (RN) license required in NH.
• BLS certification required.
• 3-5 years clinical RN experience required, with at least 2 years in a telephone triage, urgent care, or acute care setting.
• Ability to prioritize and manage high call volume.
• Excellent verbal and written communication.
• Must be able to respond quickly to onsite clinical emergencies.
• Proficient in EHR systems and basic medical technologies.
• Bilingual (Spanish/English) highly preferred.
• FQHC or community health experience preferred.
• Experience with pediatrics, OB/GYN, geriatrics, and chronic disease management preferred.
• Ability to work onsite for the first month for training/competencies before transitioning to fully remote required.

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