Experienced Customer Service Representative - Payments and Digital Strategy Team at blithequark

Unlock a World of Possibilities with blithequark

Are you ready to embark on a journey that combines personal and professional growth? At blithequark, we're not just a company - we're a community that values diversity, inclusivity, and employee well-being. As a Customer Service Representative in our Payments and Digital Strategy team, you'll be part of a dynamic group that drives innovation and excellence in the financial services industry.

About the Role

This role is a key member of the Payments and Digital Strategy team within blithequark's Credit Union. As a Customer Service Representative, you'll be responsible for a range of tasks that ensure the smooth operation of our financial services, including transaction processing, member inquiries, and compliance with regulatory requirements.

Key Responsibilities

• Complete data entry and balancing functions to ensure accuracy and efficiency
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work on member cases/issues assigned and resolve them in a timely and professional manner
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Review, research, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, research, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and verify incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To succeed in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Strong customer service skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Excellent mathematical calculation and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Self-motivation with strong organizational skills and attention to detail

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

What You'll Gain

At blithequark, we offer a range of benefits and perks that will enhance your personal and professional life. These include:

• Travel Perks: Explore 365 destinations on over 6,800 daily flights across our global network
• Health Benefits: Access comprehensive health, dental, prescription, and vision benefits from day one
• Wellness Programs: Utilize our well-being programs to maintain a healthy work-life balance
• 401(k) Program: Take advantage of our 401(k) program with company contributions available after one year
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Our Culture

At blithequark, we pride ourselves on our inclusive and diverse culture. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders. We believe in creating an environment that allows our employees to reach their full potential and exceed the needs of our global customers.

Why Join blithequark?

If you're looking for a career that combines personal and professional growth, look no further than blithequark. As a Customer Service Representative in our Payments and Digital Strategy team, you'll be part of a dynamic and innovative organization that values its employees and customers. Apply now and join our community!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to creating an inclusive environment that values individual differences.