Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Are you passionate about technology and helping others? Do you have a knack for troubleshooting and problem-solving? If so, we invite you to join the team at blithequark as a Service Desk Specialist/Live Chat Agent. In this role, you will play a critical part in ensuring the smooth operation of the myColorado application, providing top-notch support and assistance to our customers through live chat tools.
About blithequark
blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology and committed to making a positive impact in the lives of our customers. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that values collaboration, creativity, and continuous learning.
Job Summary
We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you will be responsible for providing Tier I support and customer assistance for the myColorado mobile application. You will troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, install the myColorado software on supported devices, and employ Incident Management procedures to enter tickets into the required tracking system.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for the myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with the team to resolve complex issues and improve customer satisfaction
* Staying up-to-date with the latest technology trends and industry developments
Requirements
To be successful in this role, you will need:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, the following qualifications are highly desirable:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
As a Service Desk Specialist/Live Chat Agent at blithequark, you can expect:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Collaborative team members who share your passion for technology and customer service
* Flexible work arrangements, including remote work options
* Access to the latest technology and tools
* Recognition and rewards for outstanding performance
Work Environment and Culture
At blithequark, we value a positive and inclusive work environment that fosters collaboration, creativity, and continuous learning. Our team is passionate about technology and committed to making a positive impact in the lives of our customers. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.
How to Apply
If you are a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
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Join Our Team at blithequark
Are you ready to take your career to the next level? Do you have a passion for technology and customer service? If so, we invite you to join our team at blithequark as a Service Desk Specialist/Live Chat Agent.
About blithequark
blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology and committed to making a positive impact in the lives of our customers.
Job Summary
We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you will be responsible for providing Tier I support and customer assistance for the myColorado mobile application.
Responsibilities
- Providing Tier I support and customer assistance for the myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with the team to resolve complex issues and improve customer satisfaction
- Staying up-to-date with the latest technology trends and industry developments
Requirements
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Collaborative team members who share your passion for technology and customer service
- Flexible work arrangements, including remote work options
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
Work Environment and Culture
At blithequark, we value a positive and inclusive work environment that fosters collaboration, creativity, and continuous learning. Our team is passionate about technology and committed to making a positive impact in the lives of our customers.
How to Apply
If you are a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
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