Bilingual Customer Service Associate (Night Shift) – Join the Blithequark Team and Revolutionize Enterprise Software

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? Look no further! Blithequark is seeking a highly motivated and bilingual Customer Service Associate to join our dynamic team. As a key member of our Operations department, you will play a vital role in supporting our rapidly growing service solutions and providing an unparalleled customer experience.

About Blithequark

Blithequark is not your typical software company. We're a trailblazer in the Enterprise Software industry, dedicated to debunking traditional methods and creating innovative solutions that make a real difference. Our comprehensive platform provides an alternative for companies that have suffered from failed implementations, broken promises, and clunky software. We're on a mission to simplify the complexity our clients face every day, and we need talented individuals like you to join us on this exciting journey.

Your Future Job

As a Bilingual Customer Service Associate, you will be responsible for:

• Working a night shift schedule (3:30 PM - 12:30 AM EST)
• Providing exceptional customer service via phone, chat, and email
• Resolving customer issues and escalations related to Blithequark products and services
• Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests
• Prioritizing work queues and backlogs, as well as incoming customer requests
• Completing help tickets for issues that require technical support or development team assistance
• Modeling and championing Blithequark's cultural principles as we scale

Requirements

To be successful in this role, you will need:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem-solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
• Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud)
• Proficient with macOS and both Apple and Android mobile devices for app usage
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Ideal Candidate

We're looking for someone who:

• Has a strong ability to actively listen and ask follow-up questions to drive customer success
• Can verbally guide customers to solutions in both app and web-based applications
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Has experience supporting service requests in billing, RMA, cancellations, and renewals
• Has experience supporting telematics systems, ELDs, and hours of service compliance (a plus)

To Land the Job

You'll need to demonstrate:

• Fluency in Spanish
• An ultra-positive attitude and cool under pressure
• Rock-solid verbal and written communication skills with a strong focus on the details
• A knack for investigative research and strong critical thinking skills
• Ability to work independently, coupled with keen awareness of customer satisfaction cues
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work well in a team environment

Extra Awesome (Not Required)

A degree in Supply Chain/Logistics, Business, or any other field is a plus, but not required. We're more interested in your skills, experience, and passion for delivering exceptional customer experiences.

Some Of The Perks

As a Blithequark team member, you'll enjoy:

• Competitive wages
• Hybrid work location
• Peer-driven training and ongoing support
• Casual dress code and flexible working hours to fit with your life
• Ability to work from home
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Join the Blithequark Team

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team and be a part of our mission to revolutionize the Enterprise Software industry. Apply Job! Apply for this job