Experienced Customer Support Representative – German, English, and Russian Language Expert | blithequark | Remote (Worldwide)

Are you a customer support enthusiast with a passion for languages and a knack for technical problem-solving? Do you want to join a dynamic and innovative company that's revolutionizing the mobile gaming industry? Look no further than blithequark, one of the world's leading mobile game development companies. We're seeking a highly skilled Customer Support Representative to join our team and provide top-notch support to our global player base.

About blithequark

blithequark is a trailblazing mobile game development company that's making waves in the industry. With a portfolio of incredibly popular games, we've achieved remarkable success, ranking among the top 3 in the world in terms of revenue and first among all mobile applications in EMEA. Our games have been installed an astonishing 2.3 billion times, and over 30 million people play them every day. We're proud of our achievements, but we're not resting on our laurels. We're constantly innovating, pushing the boundaries of what's possible in mobile gaming, and creating new experiences for our players.

Join Our Team

As a Customer Support Representative at blithequark, you'll have the opportunity to work with a talented team of professionals who share your passion for gaming and customer support. You'll be part of a dynamic and fast-paced environment where no two days are ever the same. Our team is dedicated to providing exceptional support to our players, and we're looking for someone who shares our commitment to excellence.

Key Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Providing technical support for our free-to-play mobile games across multiple platforms, including managing player tickets with the help of support engineers
• Engaging with a global player base, offering technical advice and assistance in German, English, and Russian languages
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services
• Staying up-to-date with the latest game updates, patches, and releases to provide accurate and timely support to our players

Requirements

To succeed in this role, you'll need:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills, with the ability to work with diverse teams and stakeholders

Perks and Benefits

At blithequark, we believe in taking care of our employees and providing a comprehensive benefits package that includes:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format

As a remote employee, you'll have the flexibility to work from anywhere in the world. However, if you prefer to work from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro, we also offer that option.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

• Regular training and development programs
• Mentorship and coaching
• Opportunities for advancement and promotion
• Access to industry-leading tools and technologies

How to Apply

If you're a motivated and customer-focused individual with a passion for languages and technical problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further.

Equal Opportunities Employer

blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace where everyone can thrive. Apply for this job