Experienced Hybrid Customer Care Professional - Small Business Sales
Are you a customer service enthusiast with a passion for building strong relationships and delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Hybrid Customer Care Professional - Small Business Sales. In this role, you'll be the face and voice of our brand, making a meaningful difference in the lives of our customers and growing your career in a supportive and inclusive environment.
About blithequark
At blithequark, we're committed to backing our customers, communities, and colleagues with an unwavering commitment to excellence. As a global and diverse community, we strive to create a culture of learning, collaboration, and growth. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our customers.
Why Join blithequark?
There's a difference between having a job and making a difference. blithequark has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
Key Responsibilities
As a Hybrid Customer Care Professional - Small Business Sales, you'll be responsible for:
- Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right blithequark products
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Small Business Services
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Qualifications
To succeed in this role, you'll need:
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Proven success in a customer service and sales environment (two years+)
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
- Experience owning or working in a small business is a plus
- High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available
Work Environment and Culture
As a Hybrid Customer Care Professional - Small Business Sales, you'll work in a dynamic and inclusive environment where everyone is seen, heard, and feels like they belong. You'll have the opportunity to work from home or in our Desert Ridge Service Center, depending on your location and business needs. Our flexible working model, Amex Flex, provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Compensation and Benefits
We offer a competitive hourly pay range of $20.00 to $21.65, plus bonus and benefits. Our benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities
At blithequark, we're committed to helping you grow your career and achieve your goals. We offer a range of training and development opportunities, including:
- On-the-job training and coaching
- Leadership development programs
- Career advancement opportunities
- Education benefits and tuition reimbursement
How to Apply
If you're a customer service enthusiast with a passion for building strong relationships and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Job!
Equal Opportunity Employer
blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with blithequark in the U.S. is required as the company will not pursue visa sponsorship for this position. Apply for this job