[Remote] SRE Business Analyst/Scrum Master

Note: The job is a remote job and is open to candidates in USA. Leidos is a leading technology company focused on delivering innovative solutions. They are seeking a Site Reliability Engineering (SRE) Business Analyst to bridge the gap between business objectives and technical requirements, working closely with stakeholders to gather requirements and improve system reliability and performance.

Responsibilities

• Collaborate with business stakeholders to identify and understand their needs and expectations regarding system reliability and performance.
• Gather and document functional and non-functional requirements for SRE initiatives, ensuring alignment with business objectives.
• Analyze existing processes and systems to identify gaps and areas for improvement in reliability and operational efficiency.
• Collect, analyze, and interpret data related to system performance, incident management, and user experience.
• Develop dashboards and reports to provide insights into system reliability, performance metrics, and key performance indicators (KPIs) relevant to SRE efforts with our quality team.
• Present findings and recommendations to stakeholders, enabling data-driven decision-making for reliability initiatives.
• Work closely with SRE, development, and operations teams to translate business requirements into technical specifications and actionable tasks.
• Facilitate communication between technical teams and business stakeholders to ensure clarity and alignment with designated SRE teams.
• Participate in design reviews and assist in validating that solutions meet business requirements and reliability standards.
• Identify opportunities for process improvements that enhance the reliability and efficiency of systems and workflows.
• Lead initiatives to implement best practices in incident management, change management, and other operational processes to minimize downtime and enhance service quality.
• Collaborate with teams to establish and refine service level objectives (SLOs) and service level indicators (SLIs) that reflect business priorities.
• Create and maintain documentation related to business requirements, process flows, and technical specifications for SRE teams in Jira and/or Azure DevOps.
• Develop training materials and conduct training sessions for stakeholders to promote understanding of SRE practices and tools.
• Stay up to date with industry trends and best practices related to site reliability engineering, data analysis, and process improvement.
• Participate in continuous improvement efforts, contributing to a culture of learning and innovation within the SRE team.

Skills

• Must be a US Citizen and possess an active DoD Secret Security Clearance.
• Must be able to obtain a DoD 8570.01 IAT Level II Certification and maintain certification while supporting the SMIT Contract.
• Experience with Agile and Scrum methodologies and tools like Jira, Confluence, Trello, or Azure DevOps.
• Strong understanding of site reliability engineering or DevSecOps principles, practices, and methodologies.
• Familiarity with monitoring and observability tools used in SRE.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and provide actionable insights.
• Ability to evaluate and prioritize business needs and align them with technical capabilities.
• Skilled at working with geographically distributed teams.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Proven ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders.
• Knowledge of Agile and DevSecOps/SRE concepts and best practices, with a desire to grow that knowledge.
• Hand-on experience with Atlassian products (Jira, Confluence, Bitbucket, etc.).
• Knowledge of the Risk Management Framework (RMF), DISA STIGs.
• Certification in business analysis (i.e. CBAP, CCBA) or related field.
• Experience in the software development lifecycle (SDLC) and understanding of DevOps practices.
• Knowledge of incident management and service reliability best practices.

Education Requirements

• Requires B.S. Degree and 4–8 years of prior relevant experience or Masters with 2–6 years of prior relevant experience (in IT, software development or related technical domain) and 3-5 years as a Business Analyst within a technical or software engineering environment.

Company Overview

• Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.leidos.com/.

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