Experienced Customer Service Representative – Inbound Call Center – Work From Home Opportunity at blithequark

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading technology producer in the human services field, as a Customer Service Representative in our Inbound Call Center. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of a close-knit team that values collaboration, innovation, and work-life balance.

About blithequark

blithequark is a family-owned and operated business with a rich history of innovation and excellence in the human services field. For over 52 years, we've been dedicated to developing state-of-the-art solutions for complex human service operations. Our commitment to quality, customer satisfaction, and employee well-being has earned us a reputation as one of the most highly regarded technology producers in our industry. As a member of our team, you'll be part of an extended family that values teamwork, empowerment, and career growth.

Job Summary

As a Customer Service Representative, you'll play a critical role in delivering exceptional service to our child support client stakeholders. You'll be responsible for receiving calls, categorizing them according to our Standard Operating Procedures, and recording any abusive or extraordinary calls. You'll also be expected to maintain a general understanding of our policies and procedures, possess strong oral and written communication skills, and exhibit excellent interpersonal skills.

Key Responsibilities

* Receive and respond to inbound calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Perform other duties as assigned

Essential Qualifications

* High School Diploma or equivalent required

• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Ability to type a minimum of 35 WPM (a typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office
• Bilingual in English/Spanish preferred

Requirements for Remote Work

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) - no dial-up, satellite, pre-paid internet, or cellular hotspots
• Smartphone with Android OS or iPhone for user authentication

Training and Support

* Self-directed training, allowing you to read materials and complete training modules at your own pace

• Periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance

Compensation and Benefits

* Competitive hourly rate of $14.00

• Full-time day shifts only (between 7am CST and 10pm CST), including at least one weekend day
• Medical, Dental, Vision after 30 days of enrollment for all Full-Time employees
• 401(k)
• Paid Time Off (PTO) accrual on your first day!
• Health Club Reimbursements
• Career Growth Opportunities
• Work From Home
• 3-week Virtual Paid Training
• Set schedule
• Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!
• We provide your work equipment.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a Drug-Free Workplace. We welcome applications from diverse candidates who share our values of teamwork, innovation, and customer satisfaction.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job