Experienced Customer Support L1 Agent – Seasonal Opportunity with Blithequark
Are you a customer support professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Blithequark is seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for top performers to potentially secure longer-term positions.
About Blithequark
Blithequark is a multi-product tech platform developing innovative mobile apps focused on health and well-being, with a combined audience of over 60 million monthly active users. Our portfolio includes successful companies such as Flo, Simple, Zing, and more. With a recent $100 million Series B round led by VNV Global, our revenue is sustainably growing 50% YoY. As a leading mobile product, Simple has over 15 million unique downloads, 300K 5-star reviews, and 50% year-over-year revenue growth.
Join Our Team
At Blithequark, we're committed to empowering users to build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. As a Seasonal Customer Support L1 Representative, you'll play a vital role in delivering exceptional customer experiences and turning potentially negative interactions into positive outcomes.
Key Responsibilities
As a Seasonal Customer Support L1 Representative, your main duties will include:
- Monitoring incoming messages via Email and Chat channels
- Handling user feedback professionally and empathetically
- Collaborating with other teams and colleagues on resolving issues
- Turning potentially negative customer interactions into positive experiences
What We're Looking For
To succeed in this role, you'll need:
- Experience with Email and Chat channels
- Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
- Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
- Fluency in written English is essential
- Ability to handle routine tasks under stress and remain organized
- Self-motivated and able to thrive in a fast-paced, ever-changing environment
- Tech-savvy with attention to detail
- 1-3+ years of experience in Technical Support, Customer Support, or a similar role
- Experience with mobile products is a plus
- Willingness to work shifts (2/2 day, mid or night rotation)
Perks and Benefits
As a Blithequark team member, you'll enjoy:
- Competitive salary
- Fully remote position
- Premium Blithequark subscription
- Emergency days
Test Assignment and Additional Questions
To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.
Why Join Blithequark?
At Blithequark, we're passionate about delivering exceptional customer experiences and empowering users to build healthier habits. Our team is dedicated to innovation, collaboration, and growth. As a Seasonal Customer Support L1 Representative, you'll have the opportunity to:
- Work with a diverse team of experts in nutrition, behavior change, and digital health
- Develop your skills and expertise in customer support and technical support
- Contribute to the growth and success of our mobile products
- Enjoy a competitive salary and comprehensive benefits package
- Thrive in a fast-paced, ever-changing environment
Apply Now
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!