Experienced Afterhours Customer Care Representative and Account Manager - Remote Work Opportunity with a Growing Electrical Services Company

About Us

At Stones River Electric, we're proud to be a family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry.

Job Summary

We're seeking an experienced Afterhours Customer Care Representative and Account Manager to join our team! As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, processing customer service requests, and working closely with our Service Coordinators to ensure seamless communication and timely service delivery.

Responsibilities

As an Afterhours Customer Care Representative and Account Manager, you will be responsible for the following key tasks:

• Handling incoming and outgoing phone calls to provide service and billing information to customers
• Processing customer service requests in a timely and efficient manner
• Updating customer portals to ensure accurate and up-to-date information
• Working closely with our Service Coordinators to notify customers of service dates and ensure timely service delivery
• Uploading documentation to customer portals as well as our accounting and work order system
• Performing data entry tasks to maintain accurate records

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• At least 3 years of experience in customer care or a related field
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Working knowledge of Excel and Microsoft Office
• Ability to work independently and as part of a team
• Flexibility to work weekends and nights (Central Standard Time - CST)

What We Offer

As a valued member of our team, you can expect the following benefits:

• Competitive hourly rate with opportunities for growth and advancement
• Medical, dental, and vision insurance
• Life insurance benefit
• Paid holidays and vacation time
• 401K match
• Sign-on and referral bonus after 90 days
• Excellent career advancement opportunities
• In-house training and professional development

Why Join Our Team?

At Stones River Electric, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. As a dynamic and growing organization, we offer a unique opportunity to build a rewarding career with a rapidly growing company in a rapidly growing market. Our commitment to innovation, excellence, and customer satisfaction makes us an ideal choice for professionals seeking a challenging and fulfilling career.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today! Please email your resume or work history to [insert contact email]. We are an equal opportunity employer and welcome applications from diverse candidates.

We Want to Hear From You!

Don't hesitate to apply if this role sounds like a perfect fit. We're excited to build the future together and look forward to hearing from you!