Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Technical Support / Customer Service Representative-Remote (Night Shift). As a key member of our global organization, you'll play a vital role in providing top-notch support to our clients, helping them navigate the world of technology and beyond.

About blithequark

At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers united by a shared passion for making a difference. With a presence in over 70 countries, we're a global leader in customer experience and technology solutions, working with the world's most renowned brands to drive growth, improve efficiency, and enhance customer satisfaction. Our commitment to diversity, equity, and inclusion has earned us numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Join us, and you'll become part of a vibrant, inclusive culture that values your unique perspective and contributions.

Career Growth and Personal Development

At blithequark, we believe that everyone has the potential to grow and thrive. That's why we offer a comprehensive range of training programs, technologies, and continuing support to help you succeed in your role and beyond. With a strong focus on employee development, we've created a culture that encourages learning, innovation, and collaboration. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and advancement. Whether you're just starting your career or looking to take the next step, we'll provide you with the tools, resources, and mentorship you need to achieve your goals.

What You'll Do in This Role

As a Technical Support / Customer Service Representative-Remote (Night Shift), you'll be responsible for providing exceptional customer service and support to our clients via inbound and outbound calls, emails, and online chats. Your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need to possess a unique blend of skills, knowledge, and personal qualities. These include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• Technical support experience preferred
• High school diploma or GED
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's In It For You

At blithequark, we're committed to investing in our employees' growth, well-being, and success. As a Technical Support / Customer Service Representative-Remote (Night Shift), you'll enjoy a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team Today!

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, you'll become part of a dynamic, inclusive team that values your unique perspective and contributions. Don't miss this chance to reimagine the best version of yourself and join a global leader in customer experience and technology solutions.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

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