Experienced Bilingual Healthcare Customer Service Representative - Spanish - 100% Remote Texas
Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Do you have impressive communication skills, empathy, and a willingness to help others? Are you passionate about delivering a positive experience and making a difference in people's lives? If so, we want you to join our team at blithequark!
About blithequark
blithequark is a leading provider of outsourced business processing solutions, dedicated to delivering exceptional customer experiences to our clients across various industries. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact. We pride ourselves on our can-do culture, which works together to make the ordinary exceptional.
Join Our Team Today!
We are seeking a highly skilled and compassionate Bilingual Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their concerns, and ensuring a positive experience. This is a full-time remote position, offering a competitive salary, paid training, health benefits, and opportunities for professional growth and development.
Responsibilities:
As a Bilingual Healthcare Customer Service Representative, your key responsibilities will include:
- Answering inbound calls in both English and Spanish from US customers, addressing their questions and concerns regarding their healthcare benefits
- Actively listening to customers to understand their concerns and building a rapport that makes them feel heard and cared for
- Providing essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, and other relevant topics
- Guiding callers through troubleshooting, navigating self-service options, using company sites, and/or utilizing products or services
- Utilizing client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping them engaged
- Following instructions provided through documented processes and procedures to ensure all compliance is met for government audits
- Empathizing and resolving concerns to simplify the customer's healthcare experience
- Navigating through multiple computer applications with speed and accuracy
- Adapting to learn new call types when business needs change and flexing support in those areas
Work at Home Requirements:
To ensure a seamless and productive work experience, we require the following:
- High-Speed Internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services)
- A hard-wired internet connection via an Ethernet cable to a modem/router that you own and are responsible for
- A dedicated, quiet, and secured workspace with no distractions
- A USB wired headset with a noise-canceling microphone
Additional Requirements:
To be successful in this role, you will need to possess:
- 18+ years of age and a high school diploma or its equivalent
- Fluency in both English and Spanish
- A minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- A professional, positive attitude, and courteous telephone etiquette
- A customer-focused personality and a desire to help people
Benefits & Perks:
As a valued member of our team, you will enjoy:
- A competitive salary of $16 per hour, plus overtime during peak needs
- Access to up to 50% of your pay immediately after your shift
- Health insurance (medical, dental, vision) and other benefits
- Pet insurance
- Paid, virtual training
- A remote work environment
- Opportunities for professional development and growth
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals.
Equal Opportunity Employer:
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Apply Now:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job