Experienced Customer Support Associate – Veterinary Industry Chat Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of veterinary professionals? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our growing team at blithequark, a pioneering company revolutionizing the $50B+ animal health industry through innovative eCommerce and mobile platforms. At blithequark, we're on a mission to modernize the way veterinary organizations purchase the supplies they need to keep America's pets healthy. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. As a Customer Support Associate, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

About the Position

As a Customer Support Associate, you'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos. Your primary responsibility will be to support existing users by responding to user inquiries in a timely manner, troubleshooting issues, and explaining scenarios/solutions in an easily digestible and effective manner. You'll also handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more.

Key Responsibilities:

* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have:

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles):

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join blithequark?

* Be part of a growing team on a mission to modernize the $50B+ animal health industry

• Work with a talented and passionate team of professionals who are dedicated to delivering exceptional customer experiences
• Enjoy a dynamic and fast-paced work environment where no two days are ever the same
• Take advantage of our comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
• Participate in bi-annual company retreats and monthly team events to build strong relationships with your colleagues
• Have the opportunity to learn and grow with our company, with a strong focus on career development and advancement

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Apply Now

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of veterinary professionals, we invite you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our growing team at blithequark. Apply Job! Apply for this job