National Customer Operations Manager – USA at blithequark
Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a National Customer Operations Manager. As a key member of our Inspire Account Team, you will play a critical role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management.
About blithequark
blithequark is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. Our portfolio represents over 250 products, including some of the most popular brands in the world, such as Coca-Cola, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and many more.
Job Summary
As a National Customer Operations Manager, you will be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You will work closely with our sales team and customers to drive beverage quality, revenue, and profit while ensuring proper cost management. Your key responsibilities will include:
- Leading customer selling efforts of operational products and services and customer stewardship
- Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Leading internal project team resources and project communication with customer and account team
- Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark
What You’ll Do for Us
As a National Customer Operations Manager, you will have the opportunity to make a significant impact on our customers' businesses while driving revenue and profit for blithequark. Your key responsibilities will include:
- Leading customer selling efforts of operational products and services and customer stewardship
- Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Leading internal project team resources and project communication with customer and account team
- Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark
Qualifications & Requirements
To be successful in this role, you will need:
- BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional skills in technical capability (equipment and online tools), financial acumen, presentation development and delivery, influencing, and strategic thinking
What We Can Do for You
At blithequark, we offer a dynamic and inclusive work environment that is grounded in our company purpose to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
We are an Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary
The salary for this role is competitive and based on experience.
Apply Now!
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for the National Customer Operations Manager role at blithequark. Please visit our website to learn more about our company culture and to submit your application. Apply Job! Apply for this job