Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team of Fiber Customer Support Analysts. As a key member of our team, you will play a vital role in providing top-notch technical support and customer service to our Fios customers, helping them to connect to the digital world and achieve their goals.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and problem-solvers who are passionate about driving impact and making a difference in the world. Our team is built on the principles of collaboration, inclusivity, and empowerment, and we strive to create a work environment that is authentic, supportive, and fun.
Your Role
As a Fiber Customer Support Analyst, you will be responsible for providing exceptional technical support and customer service to our Fios customers. You will join a dynamic team of technical support specialists who are dedicated to helping our customers troubleshoot issues with their voice, data, and video services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are passionate about delivering exceptional customer service and technical support. You will have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
What We Offer
As a Fiber Customer Support Analyst at blithequark, you will enjoy a range of benefits and perks, including:
- A competitive salary and incentive-based compensation package
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- A 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and opportunities for career growth and development
- A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
Work Environment and Culture
As a remote employee, you will work from home with occasional in-person trainings and meetings. Our team is built on the principles of collaboration, inclusivity, and empowerment, and we strive to create a work environment that is authentic, supportive, and fun. We celebrate our employees' differences and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer service and technical support, and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.
Compensation Range
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Apply Now
Ready to join our team and start delivering exceptional customer service and technical support? Click the link below to apply for this exciting opportunity. Apply Job! Apply for this job