Experienced Part-Time Remote Customer Support Specialist - Marketplace and Technical Support

About Us

Labcorp is a global leader in diagnostics and drug development, dedicated to advancing healthcare through innovative solutions. As a company that values innovation, diversity, and inclusivity, we are committed to creating a work environment that fosters growth, collaboration, and exceptional customer service. Our mission is to improve health and lives, and we are seeking a talented and dedicated individual to join our dynamic team as a Part-Time Remote Customer Support Specialist.

Job Summary

We are seeking a highly skilled and customer-focused Part-Time Remote Customer Support Specialist to provide exceptional service to our marketplace customers. As a key member of our support team, you will be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with our services. If you are passionate about delivering outstanding customer support and want to be part of a team that makes a difference, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone. You will be the first point of contact for customers, and your prompt and courteous responses will set the tone for their experience with our services.
• Address customer concerns and provide accurate information about our products and services. You will be responsible for resolving customer inquiries and concerns in a timely and professional manner, ensuring that customers have a positive experience with our services.
• Resolve technical or account-related issues in a timely manner. You will work closely with internal teams to escalate and resolve complex cases, ensuring that customers receive the support they need to resolve their issues.
• Collaborate with internal teams to escalate and resolve complex cases. You will work closely with our internal teams to resolve complex cases, ensuring that customers receive the support they need to resolve their issues.
• Document customer interactions and feedback for process improvement. You will be responsible for documenting customer interactions and feedback, which will be used to improve our processes and services.

Qualifications

We are seeking a highly skilled and customer-focused individual with the following qualifications:

• High school diploma or equivalent; college degree preferred. A high school diploma or equivalent is required, but a college degree is preferred.
• Previous customer support experience, preferably in a remote or marketplace environment. Previous customer support experience is required, preferably in a remote or marketplace environment.
• Strong communication and problem-solving skills. Excellent communication and problem-solving skills are essential for this role.
• Ability to multitask and manage time effectively in a remote work setting. You will be responsible for managing multiple customer interactions and tasks in a remote work setting, so strong time management and multitasking skills are essential.
• Familiarity with CRM tools and online communication platforms. Familiarity with CRM tools and online communication platforms is required for this role.

Work Schedule

We offer flexible part-time hours to accommodate a variety of schedules. You must be available for occasional weekend or evening shifts as needed.

What We Offer

We offer a competitive hourly pay, opportunities for growth and development within a global organization, comprehensive training and support to excel in your role, and work-life balance with a remote work environment.

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for growth and development. As a Part-Time Remote Customer Support Specialist, you will have access to comprehensive training and support to excel in your role. You will also have opportunities to develop new skills and take on new challenges, which will help you grow professionally and personally.

Work Environment and Company Culture

We are a global organization with a diverse and inclusive workplace. Our company culture values innovation, collaboration, and exceptional customer service. We are committed to creating a work environment that fosters growth, collaboration, and exceptional customer service. As a Part-Time Remote Customer Support Specialist, you will be part of a dynamic team that is passionate about delivering outstanding customer support and making a difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive hourly pay and a comprehensive benefits package, which includes health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.

How to Apply

If you are passionate about delivering outstanding customer support and want to be part of a team that makes a difference, we encourage you to apply for this exciting opportunity. To apply, please submit your application through our careers portal. Ensure your resume highlights relevant experience and skills.

Equal Opportunity Employer

Labcorp is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace. We are committed to creating a work environment that values diversity, equity, and inclusion, and we welcome applications from diverse candidates.

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