Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement. In this role, you will play a vital part in supporting the defined goals of blithequark's Division, connecting with blood donors, and promoting a positive image of the American Red Cross Blood Services (ARCBS).

About blithequark

blithequark is a leading organization dedicated to providing life-saving blood products to patients in need. Our team of dedicated professionals is committed to delivering exceptional service, ensuring a safe and efficient blood collection process, and promoting a positive image of the ACRBS. As a valued member of our team, you will have the opportunity to make a meaningful impact in the lives of patients and donors alike.

Job Summary

As an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement, you will be responsible for performing a variety of tele-recruiting functions in support of blithequark's Division goals. This includes contacting blood donors by telephone using a dialer system, scheduling appointments, and providing positive service experiences to maximize donor show rates. You will also develop a working knowledge of donor criteria, maintain accurate records, and respond to or transfer inbound calls to the appropriate party.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of blithequark's Division goals

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
• Schedule appointments while providing positive service experiences to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house + Training Hours: Monday (7:45 am - 4:30 pm), Tuesday - Friday (10:00 am - 6:30 pm)

• Week 2 - 3: Nesting/OJT (remote learning) at home

+ Monday - Friday (10:00 am - 6:30 pm)

• Week 3: Friday - Production

+ Resume Sunday - Thursday schedule

• Actual Work Schedules after 3 weeks of training completed:

+ Full-time: Sunday (11:30 am - 8:00 pm), Monday - Thursday (12:00 pm - 8:30 pm)

Why Join blithequark?

* Opportunity to make a meaningful impact in the lives of patients and donors

• Collaborative and dynamic work environment
• Comprehensive training program to ensure success
• Competitive compensation and benefits package
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement role at blithequark. Please submit your application through our website: Apply Job!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job