Experienced Remote Personal Vacation Planner Agent – Cruise Sales and Customer Experience Expert
Are you a sales professional with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and closing deals? If so, we invite you to join our dynamic team as a Remote Personal Vacation Planner Agent for Carnival Cruise Line. As a key member of our sales team, you will play a vital role in promoting our cruise products and services to potential customers, building a loyal customer base, and driving revenue growth.
About Carnival Cruise Line
Carnival Cruise Line is one of the world's largest and most popular cruise brands, offering unforgettable vacation experiences to millions of guests every year. Our diverse portfolio of cruise brands and island destinations provides a wide range of options for travelers of all ages and interests. As a Remote Personal Vacation Planner Agent, you will be part of a dynamic team that is dedicated to delivering exceptional service, fostering a culture of joy and community, and upholding the highest standards of integrity, ethical behavior, and compliance.
Job Summary
As a Remote Personal Vacation Planner Agent, you will be responsible for promoting cruise sales by initiating telephone calls, acting on leads and/or prospects, and presenting cruise products and services to potential customers. You will establish and maintain customer relationships by delivering exceptional customer service, meeting customer needs and expectations, and closing sales. You will also participate in mandatory trainings and meetings to stay current with knowledge of products, features, benefits, and pricing.
Key Responsibilities
* Promote cruise sales by initiating telephone calls, acting on leads and/or prospects, and presenting cruise products and services to potential customers
- Establish and maintain customer relationships by delivering exceptional customer service, meeting customer needs and expectations, and closing sales
- Maintain customer contact database of new and existing accounts to close sales
- Participate in mandatory trainings and meetings to stay current with knowledge of products, features, benefits, and pricing
- Perform other job-related functions as assigned
- Must have the ability to perform the essential functions of the job with or without reasonable accommodation
Qualifications, Knowledge, Skills & Abilities
* Currently hiring ONLY from Florida, Georgia, North Carolina, and Texas
- Minimum High School Diploma or GED
- Inside/Outside field 1 year sales experience with proven sales success
- Experience developing new business and new accounts with a customer service background
- Proficient in Microsoft Office Suite
- Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone
- Superior prospecting, presentation, and closing skills
- Comfort working in an environment requiring achievement of monthly sales targets and goals
- Effective time management, organization, and multi-tasking skills
- Ability to maintain strong working knowledge of cruise products
- Good problem-solving skills
- Ability to work independently and maintain individual lead database
- Excellent interpersonal skills
Training and Onboarding
* The training class runs for four (4) consecutive weeks: Monday through Friday, 09:00 AM - 06:00 PM (EST)
- Once you've graduated from the training, your schedule will be: Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST)
- Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month
Compensation and Benefits
* The starting hourly pay rate for this role is $15/hour for the first 5 pay periods
- For pay periods 6 through 10, the rate is $11/hour plus participation in the sales incentive program
- From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program
- The sales incentive program is tiered and includes a 6-month incentive guarantee
- Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+
- Or your State or City minimum hourly wage if higher
- Carnival provides comprehensive and innovative benefits to meet your needs, including:
+ Health Benefits: Cost-effective medical, dental, and vision plans + Employee Assistance Program and other mental health resources + Additional programs include company-paid term life insurance and disability coverage + Financial Benefits: 401(k) plan that includes a company match, Employee Stock Purchase plan, Paid Time Off, Holidays, Vacation Time, and Sick Time + Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends, Personal and professional learning and development resources including tuition reimbursement
Ethics & Compliance
In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Why Join Our Team?
* Be part of a dynamic team that is dedicated to delivering exceptional service, fostering a culture of joy and community, and upholding the highest standards of integrity, ethical behavior, and compliance
- Enjoy a competitive salary and comprehensive benefits package
- Develop your skills and knowledge through ongoing training and professional development opportunities
- Work in a fast-paced and rewarding environment that offers opportunities for growth and advancement
- Be part of a company that values diversity, equity, and inclusion and strives to create a workplace that is respectful, safe, and supportive for all employees
How to Apply
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