Experienced Application Supervisor – Learning & Development at blithequark

Are you a skilled professional with a passion for learning and development? Do you have a knack for designing and delivering effective training programs that drive business results? If so, we want to hear from you! blithequark is seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. As a key member of our team, you will play a critical role in shaping the learning and development strategy for our outsourced call centers, driving business excellence, and delivering exceptional customer experiences.

About blithequark

At blithequark, we're revolutionizing the way people consume entertainment by providing a better way to watch. Our team is dedicated to delivering exceptional customer experiences, and our L&D team is at the forefront of this effort. We're looking for a talented Application Supervisor who shares our passion for learning and development and is committed to driving business results.

Key Responsibilities

As an Application Supervisor, you will be responsible for:

• Program management: Outline, document, and maintain the scope of all local L&D projects. Create, manage, and maintain task plans. Develop a trusting partnership with outsourced call center partners and be a valuable point of contact for all trainers in these facilities, responsible for successful training rollouts and launches.
• Learning content development/educational design: Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
• Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning materials.
• Stakeholder management: Build and foster strong partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D team. Be an active partner to the overall CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

Essential Qualifications

* 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences).

• Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High level of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.

Preferred Qualifications

* Fluent in Portuguese and English. Spanish is a plus.

• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

What We Offer

* Competitive salary: $25 to $35/hour

• Opportunity to work with a dynamic and innovative team
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Flexible work arrangements
• Comprehensive benefits package

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

About the Company Culture

At blithequark, we're passionate about creating a culture that values innovation, collaboration, and customer obsession. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. If you're a team player who is passionate about learning and development, we want to hear from you!

Work Environment

Our team is based in Alphaville, and we're looking for candidates who are comfortable working in a fast-paced, outcomes-oriented environment. We offer flexible work arrangements and a comprehensive benefits package to support your well-being and success.

Compensation and Benefits

We offer a competitive salary, ranging from $25 to $35/hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Conclusion

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Application Supervisor at blithequark, you will have the opportunity to shape the learning and development strategy for our outsourced call centers, drive business excellence, and deliver exceptional customer experiences. We can't wait to hear from you! Apply for this job