Experienced Customer Service Representative – Insurance and Healthcare Industry

Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a knack for understanding complex insurance and healthcare products? If so, we invite you to join blithequark, a leading provider of innovative staffing, IT, and workforce solutions, as an Experienced Customer Service Representative.

About blithequark

blithequark is a dynamic and forward-thinking organization that connects talent, technology, and organizations to produce game-changing results. With over 12,000 employees and 70 locations worldwide, we are one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S. Our platform combines the best elements of our core companies, DISYS and Signature Consultants, to deliver exceptional solutions that help everyone achieve their ambitions and goals.

Job Summary

As an Experienced Customer Service Representative at blithequark, you will be responsible for providing exceptional service to customers who possess a policy through our clients. You will respond to requests via telephone regarding insurance and other financial service products and benefit plans, research and respond to requests, and discuss options regarding various aspects of the policy. This role requires a strong understanding of insurance and healthcare products, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

* Provide service to customers who possess a policy through our clients by responding to requests via telephone regarding insurance and other financial service products and benefit plans

• Research and respond to requests and discuss options regarding various aspects of the policy, such as status of claims, policy provisions, values, basic procedures, etc.
• Exercise strong verbal, interpersonal, and Quality Service Skills to deliver exceptional service to customers
• Support campaigns to increase revenue, generate sales, and conserve existing assets
• Work in a team environment to improve the delivery of service to internal and external customers
• Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products, as well as administrative, claims, underwriting, and marketing organizations

Essential Qualifications

* 1-2 years of call centre service experience is preferred

• 2-3 years of customer service experience required
• Excellent oral and written communication skills
• Superior telephone etiquette and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills and ability to multi-task
• Demonstrated ability to manage stress and think out of the box to generate innovative process improvements
• Basic computer skills and strong solid math and analytical skills

Preferred Qualifications

* Previous call centre experience

• Ability to work various shifts within hours of operation and flexibility to meet business needs
• Previous experience in the insurance and healthcare industry

Work Environment and Culture

blithequark is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our culture is built on the values of innovation, collaboration, and customer focus. We offer a dynamic and fast-paced work environment that is perfect for individuals who are passionate about delivering exceptional service and making a difference in the lives of our customers.

Compensation and Benefits

* Competitive hourly rate of $19.43 - $20.00 per hour

• Opportunity to work in a hybrid remote environment with flexible scheduling
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about blithequark and our commitment to innovation, collaboration, and customer focus. Apply for this job