Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join blithequark, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service to patients in need of life-sustaining medications. If you're passionate about helping others, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply.

About blithequark

At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We're an affirmative action employer and an equal opportunity employer, dedicated to creating a workplace where everyone feels empowered to contribute and grow.

Job Summary

We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team, working in our inbound call center in overnight shifts. As a Customer Service Representative, you will be the first point of contact for patients, providing timely and empathetic support to resolve their questions and concerns. If you have a passion for helping others, strong communication skills, and a willingness to learn, we encourage you to apply.

Key Responsibilities

* Respond to patient inquiries via phone, resolving issues related to prescription refills, order status, and insurance coverage

• Provide exceptional customer service, ensuring a positive experience for patients
• Work collaboratively with the pharmacy team to resolve complex issues and escalate concerns when necessary
• Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction
• Participate in ongoing training and development to enhance knowledge and skills
• Collaborate with colleagues to achieve team goals and objectives

Essential Qualifications

* 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment

• 6+ months of high call center experience, with proficiency in Windows, Microsoft, or other applications
• Strong communication and interpersonal skills, with the ability to work effectively with patients and colleagues
• Ability to work in a dynamic, team-oriented environment
• High school diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)

• Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Compensation and Benefits

* Competitive pay range: $17.02 - $27.16 per hour (dependent on experience and qualifications)

• Opportunities for career growth and advancement within blithequark
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities, including training and education assistance

Work Environment and Culture

* Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction

• Opportunities for professional growth and development, with a commitment to diversity, inclusion, and belonging
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance and contributions

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job