Experienced Customer Service Representative - Remote

Join the dynamic team at blithequark, a leading organization dedicated to guiding individuals towards exceptional health and wellbeing outcomes. As a Customer Service Representative, you will play a pivotal role in delivering outstanding customer experiences, fostering a culture of collaboration, and making a meaningful impact in the lives of our clients and claimants.

About blithequark

At blithequark, we believe that every individual brings unique skills and perspectives to the table. We're committed to creating an inclusive and diverse work environment where our employees can thrive, grow, and make a difference. With a rich history spanning over 95 years, blithequark has established itself as a leader in the industry, driven by a passion for excellence and a commitment to sustainability.

The Role

As a Customer Service Representative, you will be part of a resilient team that works together to redefine the boundaries of excellence. Your primary responsibilities will include:

• Engaging with customers via phone with responsiveness, care, and concern
• Instilling confidence in customers that their information will be handled appropriately and that their experience matters
• Leading customers through a guided interview process and/or following a scripted set of questions to ensure accurate and timely submissions
• Paying strong attention to detail to ensure report accuracy and timely submissions
• Holding all reports in strict confidence, both internally and externally
• Demonstrating flexibility as policies, schedules, and people you interact with often change
• Modeling our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
• Arriving to your scheduled shift on time and retaining schedule flexibility with 24/7 operation that may change from time to time

About You

To succeed in this role, you will need:

• A high school diploma and a minimum of 1 year of customer service experience
• Strong typing and basic computer skills
• A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
• An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
• Passion for making a difference in the lives of others
• Inspired by creating an exceptional customer experience and strong results orientation
• A stickler for details!
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

Compensation and Benefits

As a valued member of our team, you can expect:

• A competitive salary of $15.50/hour
• A comprehensive benefits package, including medical, dental, and vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), and educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Inclusion and Diversity

At blithequark, we value inclusion and diversity, and it's embedded into the fabric of our organization. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics, including but not limited to, race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team at blithequark. Apply Job!

Note:

This job posting is for a remote position, and you will be required to work from home with a high-speed internet connection. The recommended internet speed is 25 mbps download and 10 mbps upload. You can check your internet speed at www.speedtest.net using your home internet connection. Apply for this job