Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. In this role, you will have the opportunity to work remotely, providing top-notch support to our customers while enjoying the flexibility and convenience of working from home.

Why You'll Love This Opportunity

As a member of our team, you will be part of the Payments and Digital Strategy crew at blithequark's Credit Union. Your primary responsibility will be to ensure seamless processing of various financial transactions, including check processing, direct deposits, and budget transfers. You will work closely with internal teams, external vendors, and financial institutions to resolve customer inquiries, process transactions, and maintain compliance with regulatory requirements.

Key Responsibilities

* Complete daily tasks related to account processing, including check processing, direct deposits, and budget transfers

• Coordinate with internal teams, external vendors, and financial institutions to resolve customer inquiries and process transactions
• Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other exams, including IRA, bankruptcy, and payoff exams
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from customers for timely and accurate processing of domestic and international budget transfer requests
• Research and verify incoming and outgoing budget transfer information
• Communicate with vendors to process budget transfers
• Understand and be familiar with outgoing and incoming budget transfer laws
• Deposit check returns, review member re-exams on draft changes, process member exams, verify customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential and Preferred Qualifications

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software

• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high-pressure conditions
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant blithequark and Credit Union pre-employment compliance exams

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our remote work environment offers the flexibility and convenience of working from home while still providing the opportunity to connect with colleagues and customers. At blithequark, we value:

• Diversity, equity, and inclusion
• Employee well-being and work-life balance
• Continuous learning and professional growth
• Collaboration and teamwork
• Customer satisfaction and loyalty

Compensation, Perks, and Benefits

As an Experienced Customer Service Representative at blithequark, you can expect:

• Competitive salary and benefits package
• Opportunities for bonuses and incentives
• Comprehensive health insurance and wellness programs
• Paid time off and holidays
• Access to our employee assistance program and mental health resources
• Discounts on blithequark products and services

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job