Job Title: Customer Service Loyalty Champion II at blithequark

Join the blithequark V Team Life: Empowering Customer Loyalty and Driving Business Growth

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic, innovative environment where creativity and collaboration are encouraged? If so, we invite you to join the blithequark V Team as a Customer Service Loyalty Champion II.

About blithequark

At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We do what we love – driving innovation, creativity, and impact in the world. Our commitment to diversity, equity, and inclusion fosters a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Job Summary

As a Customer Service Loyalty Champion II, you will be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You will work from home in this remote role, with occasional in-person training and meetings. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

* Handle and resolve escalated customer concerns that have varying levels of complexity

• Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark
• Embrace the Service Plus mindset by resolving customer concerns and future concerns
• Grow the business by completing a full end-to-end account analysis
• Execute targeted loyalty and retention strategies for high-value and at-risk customers
• Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services
• Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts

Requirements:

* Bachelor's Degree or one or more years of customer service experience

• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Preferred Qualifications:

* A degree

• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience

Home Office Requirements:

* You'll work from home in this remote role, with occasional in-person meetings and training

• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated, quiet, and private workspace
• blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Work Environment:

* You'll work from home in this remote role, with occasional in-person trainings and meetings

• Scheduled Weekly Hours: 40

Equal Employment Opportunity:

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply for this job