Experienced Customer Support Representative – Hughes Enterprise Maintenance Night Shift
Are you a customer-focused individual with excellent communication skills and a passion for problem-solving? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Representative for Hughes Enterprise Maintenance. This is a unique opportunity to work in a remote night shift setting, providing top-notch support to customers while enjoying a flexible schedule and competitive compensation.
About blithequark
blithequark is a leading provider of innovative solutions and services, empowering businesses to succeed in an ever-changing world. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Customer Support Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers.
Job Summary
We're seeking a highly motivated and detail-oriented Customer Support Representative to join our Hughes Enterprise Maintenance team. In this role, you'll be responsible for monitoring and closing out orders, verifying details, and providing exceptional support to customers. You'll also have the opportunity to cross-train in logistics and system support, expanding your skill set and contributing to the success of our team.
Key Responsibilities
* Monitor and close out Hughes Enterprise Maintenance orders, verifying details and ensuring accuracy
- Assist technicians with order closeouts, ensuring seamless communication and collaboration
- Handle internal escalations, ensuring orders are accepted and rolled on in a timely manner
- Update information through data entry, maintaining accurate records and reports
- Run reports and update trackers as needed, providing valuable insights to the team
- Assist with logistics and system-related issues, providing creative solutions and support
- Handle inbound and outbound calls and emails from internal and external customers, delivering exceptional customer experiences
What's in it for you?
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
- Comprehensive benefits package, including 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Opportunity to work in a remote night shift setting, with flexible hours and a competitive salary
- Collaborative and dynamic work environment, with opportunities for growth and development
- Recognition and rewards for outstanding performance and contributions
Requirements
To succeed in this role, you'll need:
- High School Diploma or GED equivalent
- 1 year of customer service experience, preferably in a related field
- Effective oral and written communication skills, with the ability to communicate complex information in a clear and concise manner
- Follow-through and the ability to multi-task, meeting deadlines and delivering results
- Ability to work independently, with a willingness to research and suggest creative solutions
- Adaptability and flexibility, with the ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure, responding with urgency and professionalism
Schedule
As a Customer Support Representative, you'll work a 12-hour rotating night shift schedule from 6:00pm to 6:00am, with opportunities for flexible hours and overtime as needed. You'll also participate in in-person training at our office located in Green Bay, WI, Monday through Friday, during the day shift.
Salary and Benefits
You'll enjoy a competitive salary of $15.00 per hour, plus a $2.00 shift differential, for a total of $17.00 per hour. You'll also have access to a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with Company Match.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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