Experienced Bilingual Customer Service Representative – Spanish Language Support

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic, mission-driven environment where you can grow and develop your skills? If so, we invite you to join blithequark's team as a Bilingual Customer Service Representative, where you will play a vital role in providing top-notch support to our Spanish-speaking customers.

About blithequark

blithequark is a leading national provider of refrigerated home-delivered meals in the healthcare market, dedicated to delivering high-quality, nutritious meals to seniors, patients recovering post-discharge, and those managing chronic conditions. With over 25 years of experience, we have established ourselves as a trusted partner in the healthcare industry, and we're now in hyper-growth mode. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our family.

Job Summary

As a Bilingual Customer Service Representative, you will be the front line for our Spanish-speaking customers, providing exceptional service and support to ensure their meal orders are processed efficiently and accurately. This is a fully remote position, and we're looking for candidates who are located in Idaho, Nevada, Texas, or Utah. If you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply.

Responsibilities

As a Bilingual Customer Service Representative, your key responsibilities will include:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service to ensure client satisfaction
• Inputting order information into the appropriate client order screen
• Documenting all conversations with clients into our client information database
• Ensuring all assigned clients are contacted and have an order on file
• Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Working quickly and efficiently without making the client feel rushed

Requirements

To be successful in this role, you will need:

• Bilingual (English/Spanish) language skills
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• A wired internet connection using an ethernet port (broadband internet wired to the home is required – cable modem/service or fiber optic; no satellite, 4/5G, or DSL circuits)
• A quiet workspace that is free from distraction

Preferred Qualifications

While not required, we prefer candidates with:

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus

What We Offer

As a valued member of our team, you can expect:

• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• PTO, 401k, and a full benefits package
• A dynamic, mission-driven work environment where you can grow and develop your skills
• The opportunity to make a positive impact on people's lives

Company Culture

At blithequark, we're a family-operated business that values compassion, friendliness, and a strong sense of community. We're passionate about delivering exceptional customer experiences and making a difference in the lives of others. If you share our values and are looking for a dynamic, growth-oriented work environment, we encourage you to apply.

Equal Employment Opportunity

blithequark complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

How to Apply

If you're a motivated, customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job