Experienced End-to-End Customer Journey Senior Product Marketing Manager – Strategic Customer Experience Development and Team Leadership

Introduction to blithequark

At blithequark, we are driven by a mission to simplify life for people with diabetes and other conditions through innovative technology. Founded in 2000, our company has been at the forefront of medical device innovation, improving the lives of hundreds of thousands of patients worldwide. Our Omnipod product platform has revolutionized the way people manage their diabetes, providing a unique alternative to traditional insulin delivery methods. With a strong commitment to excellence and a passion for creating exceptional customer experiences, we are seeking a highly skilled and strategic E2E Customer Journey Senior Product Marketing Manager to join our team.

About the Role

We are looking for a talented and experienced professional to take on the challenge of creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. As an E2E Customer Journey Senior Product Marketing Manager at blithequark, you will play a pivotal role in translating overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs. You will work closely with our Franchise Product Marketing Managers to develop and maintain detailed customer journey maps, identify updates on internal flows, and guide teams to define implications in different Agile Release Trains (ARTs).

Key Responsibilities

• Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches
• Identify updates on the E2E internal flows from a customer journey perspective for each upcoming product launch or partnership
• Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps
• Consolidate input from various teams to provide a holistic view of the customer journey
• Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction
• Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey
• Monitor and update customer journey maps to reflect changes in strategy and customer feedback

Qualifications and Skills

To be successful in this role, you will need to have a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers. You should have strong analytical skills, excellent communication, and the ability to work collaboratively across teams. Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs) is also essential. A Bachelor's degree in marketing, business, or a related field is required, with an advanced degree preferred.

Key Competencies

• Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans
• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams
• Attention to Detail: Meticulous in documenting and updating customer journey maps
• Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities

Why Join blithequark

At blithequark, we offer a dynamic and innovative work environment that is committed to excellence. As a member of our team, you will have the opportunity to play a crucial role in shaping the customer experience for new product launches, with opportunities for professional development and career advancement. Our company culture values collaboration, creativity, and a passion for creating exceptional customer experiences.

Career Growth Opportunities

We are committed to helping our employees grow and develop in their careers. As a Senior Product Marketing Manager at blithequark, you will have access to training and development programs, mentorship opportunities, and a clear path for career advancement. Our company is dedicated to fostering a culture of innovation and excellence, and we are looking for talented professionals who share our passion for creating exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we believe in creating a work environment that is collaborative, creative, and fun. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We offer a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a comprehensive compensation package.

Compensation and Benefits

The US base salary range for this full-time position is $141,300.00 - $212,250.00. Our salary ranges are determined by role, level, and location, and we offer a range of benefits and perks, including bonus, equity, and benefits. We are committed to providing a comprehensive compensation package that reflects the value of our employees' contributions to our company.

Conclusion

If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! As an E2E Customer Journey Senior Product Marketing Manager at blithequark, you will have the opportunity to play a crucial role in shaping the customer experience for new product launches, with opportunities for professional development and career advancement. Apply now to join our dynamic and innovative team and help us create a better future for people with diabetes and other conditions.

How to Apply: To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you!