Experienced Customer Experience Representative – Mom & Baby Division at blithequark

Are you a compassionate customer service professional with a passion for delivering exceptional experiences to new and expectant mothers? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, blithequark is excited to hear from you!

About blithequark

blithequark is a leading provider of home health products and equipment, revolutionizing the industry with a customer-centric approach that prioritizes the needs of our community, our coworkers, and our customers. We're a fully remote team of dedicated professionals who are passionate about making a difference in the lives of our customers. With a strong commitment to diversity, equity, and inclusion, we're proud to be a certified Family Forward organization and a 5000 Best Place to Work award winner.

The Opportunity

As a Customer Experience Representative on our Mom & Baby team, you'll play a critical role in delivering exceptional customer service to new and expectant mothers, MD offices, and insurance providers. You'll work closely with our team to provide breast pumps, maternity compression, and lactation support services, ensuring that our customers receive the highest level of care and support.

Your Primary Responsibilities

As a Customer Experience Representative, you'll be responsible for:

• Working with customers who have requested mom and baby items through insurance, overseeing orders nationwide for these items
• Interfacing with existing customers to determine which products meet their needs, including resupply inventory and equipment sizing troubleshooting
• Presenting blithequark's services and handling inbound calls/emails from patients to convert them into potential sales
• Contacting patients through outbound phone calls and emails to investigate and troubleshoot customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting and prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts, as well as documentation processing, including verification of insurance
• Order entry and data maintenance, with other duties as assigned

Skills for Success

To succeed in this role, you'll need:

• Excellent customer service skills, with the ability to handle high call volumes and work individually and as part of a dynamic team
• Self-motivation, high energy, and an engaging level of enthusiasm, with exceptional verbal, written, listening, and presentation communication skills
• Self-discipline, with excellent critical thinking and organizational skills, as well as the ability to multi-task and research
• A proven work history illustrating stability and reliability, with a strong work ethic and sensitivity to patient care issues
• The ability to maintain HIPAA confidentiality and comply with laws, regulations, and policies, with a strong commitment to compliance as an element of job performance

Required Qualifications

* High school diploma or equivalent, with some college preferred

• Microsoft Office computer skills
• 1+ years of customer service experience required

What blithequark Offers

* Competitive pay, with a starting rate of $18 an hour

• Health plans with FSA or HSA options, dental, and vision insurance
• Optional life insurance, 401K with company match, and 12 weeks of parental leave for birthing parents/4 weeks leave for non-birthing parents
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays, PTO accrual from day one, employee assistance programs, and so much more!

Join Our Team

If you're looking for an opportunity to make an impact and be part of an organization with unlimited growth potential, we want to hear from you! blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace, prohibiting discrimination and harassment of any kind based on protected characteristics.

Apply Now

Ready to take the next step in your career and join our team of dedicated professionals? Apply now to become a Customer Experience Representative on our Mom & Baby team at blithequark! Apply Job!

About Working at blithequark

At blithequark, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're committed to providing opportunities for growth, development, and success. With a strong focus on work-life balance, we offer flexible scheduling, remote work options, and a comprehensive benefits package to support your physical, emotional, and financial well-being.

Our Culture

Our culture is built on a foundation of trust, respect, and open communication. We're a team of passionate, driven individuals who are dedicated to making a difference in the lives of our customers. We believe in celebrating our successes, learning from our failures, and supporting each other every step of the way.

Our Values

* Customer-centricity: We put our customers at the heart of everything we do, delivering exceptional experiences that exceed their expectations.

• Innovation: We're always looking for new and better ways to do things, embracing technology and creativity to drive growth and improvement.
• Collaboration: We work together as a team, sharing knowledge, expertise, and resources to achieve our goals.
• Integrity: We operate with honesty, transparency, and accountability, upholding the highest standards of ethics and compliance.
• Inclusion: We celebrate diversity and promote inclusion, creating a workplace that's welcoming and empowering for all.

Join Our Community

At blithequark, we're not just a company – we're a community of like-minded individuals who share a passion for making a difference. We're committed to creating a workplace that's supportive, inclusive, and empowering, where everyone can thrive and reach their full potential. Join us today and become part of a team that's changing the face of the home health products and equipment industry! Apply for this job