Experienced Patient Care Customer Service Representative – Evening & Weekend Remote Work Opportunities
Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals as a Patient Care Customer Service Representative. In this role, you will play a vital part in ensuring the comfort and well-being of our patients by providing timely and personalized support.
About blithequark
blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a commitment to empowering patients to manage their health and treatment at home, we strive to make a meaningful difference in the lives of those we serve. Our team of passionate professionals shares a common goal: to deliver exceptional care and support to our patients, every day.
Job Information
Job Summary
We are seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional patient care, we encourage you to apply.
Key Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
Skills and Competencies
* Effectively communicate in English; both oral and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications; Word and Excel
- Office equipment; fax machine, copier, printer, phone, and computer/tablet
- Understanding use of all applicable home medical equipment and supplies
Work Environment and Culture
As a remote employee of blithequark, you will enjoy the flexibility and autonomy to work from the comfort of your own home. Our team is dedicated to fostering a culture of collaboration, innovation, and continuous learning. We offer a comprehensive benefits package, including:
- 401k
- Medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Compensation and Benefits
* Competitive hourly rate of $16 per hour
- Quarterly bonus opportunity
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job