Experienced Customer Advocate I – Delivering Exceptional Member Experience at blithequark

At blithequark, we believe that our employees are the driving force behind our success. We are committed to empowering our team members with tailored development plans that foster growth, promote rewarding careers, and encourage a culture of innovation and excellence. Join blithequark and become part of a purpose-driven organization that invests in your professional development. As a Customer Advocate I, you will play a vital role in delivering exceptional member experiences by responding to telephone and written inquiries in a prompt, accurate, and objective manner.

About blithequark

blithequark is a leading organization in the industry, dedicated to providing innovative solutions that meet the evolving needs of our members. Our commitment to excellence is reflected in our employee-centric culture, where we prioritize growth, development, and well-being. We believe that our employees are the cornerstone of our business, and we strive to create an inclusive and supportive work environment that fosters collaboration, creativity, and innovation.

Job Summary

As a Customer Advocate I, you will work under supervision in a call center environment, assisting members and physicians by responding to telephone and written inquiries. Your primary responsibilities will include:

• Conducting research to provide accurate and objective responses to member inquiries
• Spending approximately 85% of scheduled time on the phone, according to business needs
• Providing exceptional customer service, responding to telephone and written inquiries in a prompt and accurate manner
• Collaborating with internal stakeholders to resolve complex member issues
• Maintaining accurate records and data entry

Key Responsibilities

* Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner

• Conduct research to provide accurate and objective responses to member inquiries
• Spend approximately 85% of scheduled time on the phone, according to business needs
• Provide exceptional customer service, responding to telephone and written inquiries in a prompt and accurate manner
• Collaborate with internal stakeholders to resolve complex member issues
• Maintain accurate records and data entry
• Participate in ongoing training and development to enhance knowledge and skills
• Meet productivity and quality standards, as defined by the organization

Essential Qualifications

* High school diploma or equivalent

• 6 months of customer service experience or 6 months of experience in an office environment
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills
• Analytical and organizational skills
• Independent decision-making skills
• Ability to spend approximately 90% of scheduled time on the phone, according to business needs
• Ability to sit for long periods of time with scheduled breaks

Preferred Qualifications

* 9 months of customer service experience

• Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Proven ability to learn quickly and adapt to change
• Referral preference given to applicants able to take and meet testing criteria

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet productivity and quality standards
• Strong organizational and time management skills
• Ability to learn quickly and adapt to change
• Proficiency in data entry and typing
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to investing in your professional development and growth. As a Customer Advocate I, you will have access to:

• Ongoing training and development programs to enhance knowledge and skills
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment that fosters innovation and creativity
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

blithequark is committed to creating an inclusive and supportive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on the following values:

• Respect: We value and respect the unique differences of our employees and strive to create an inclusive work environment.
• Excellence: We strive for excellence in everything we do, from delivering exceptional member experiences to driving innovation and growth.
• Collaboration: We believe that collaboration and teamwork are essential to achieving our goals and driving success.
• Innovation: We encourage creativity and innovation, and we provide opportunities for our employees to develop new ideas and solutions.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will be eligible for a comprehensive compensation and benefits package, including:

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for the Customer Advocate I role at blithequark. Please submit your application, including your resume and cover letter, through our website.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Apply for this job