Experienced Patient Care Coordinator – After Hours Call Center (REMOTELY)

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this rewarding role, you will play a vital part in ensuring our patients receive the highest level of care and support, even outside of regular business hours.

About blithequark

As a national leader in providing home medical equipment and services, blithequark is dedicated to empowering patients to manage their health and treatment at home. With a commitment to quality, compassion, and innovation, we strive to make a meaningful difference in the lives of those we serve. Our team of dedicated professionals shares a common goal: to provide exceptional patient care and support, every step of the way.

Job Summary

As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This critical role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through the On-line Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies

* Effectively communicate in English, both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Our company culture values compassion, innovation, and teamwork, and we strive to create a work environment that is supportive, inclusive, and rewarding. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.

Compensation and Benefits

* Competitive hourly rate of $16

• Quarterly bonus opportunity
• 100% remote work from home, day one of employment
• Must live in the US and live within 60 miles of any blithequark location
• Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
• Schedules vary and can be discussed during the interview process
• Comprehensive benefits package, including:

+ 401k + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all individuals. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job