Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.

Join the blithequark Team

If you're a customer-focused sales professional with a passion for technology and a drive to deliver exceptional experiences, we want to hear from you! As a Customer Sales and Service Representative at blithequark, you'll be part of a talented team that's transforming the way people, businesses, and things connect with each other. You'll have the opportunity to work with America's fastest and most reliable network, leading the way in cloud and security solutions, Internet of Things, and video entertainment.

Your Responsibilities

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience by:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:

• A customer-focused sales professional with a passion for technology and a drive to deliver exceptional experiences
• A strong communicator with empathy and interpersonal skills that make it possible to diffuse sensitive situations
• A team player who takes ownership of customer concerns and is driven to provide exceptional customer service
• A results-oriented individual who is able to meet daily sales goals and manage multiple priorities
• A lifelong learner who is interested in learning about customer business challenges and industry trends

Preferred Qualifications

While not required, it's even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation and Benefits

We offer a competitive compensation package, including:

• A weekly compensation range of $577.00 to $1,775.00 based on a full-time schedule, with the potential to earn more in an incentive-based position
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A total rewards package that's designed to help you move forward in your career and in areas of your life outside of blithequark

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused sales professional who is passionate about technology and delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job