Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Pioneer
At blithequark, we're revolutionizing the car insurance industry by harnessing the power of predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a business with a purpose, driven by a passion for creating positive change in the world. As a leading innovator in the insurance industry, blithequark is committed to giving back and being a force for good in the world. We believe that systemic injustice has no place in our financial systems, and we're dedicated to uplifting the communities impacted by it. Our community, Members, and team are at the heart of who we are and why we do what we do. If you're looking to join a dynamic bunch who are positive, engaging, and diverse, you've found the right place.
Join Our Mission-Driven Team
We're seeking an experienced Bilingual Licensed Customer Service Representative to join our Support team. As a key member of our team, you'll be handling customer inquiries and helping policyholders with their policy needs. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.
About the Role
As a licensed Customer Care Specialist, you'll be responsible for:
- Handling calls and chats with customers to resolve their queries and concerns
- Processing policy endorsements, billing requests, tracking, and following up on outstanding items
- Communicating with team members and escalating items and issues when necessary
- Collaborating with other Reps and Specialists to achieve team goals and objectives
- Assisting with ad-hoc projects and duties as required
Training and Support
We provide comprehensive training and ongoing collaborative support to ensure your success in this role. You'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.
Requirements
To be successful in this role, you'll need:
- An active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills, with the ability to provide and accept constructive feedback
- Insurance policy support, rating, or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills, including Google Suite, Slack, Zendesk, and other relevant tools
Benefits and Perks
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- Hourly rate: $24.04 - $25.00
- Full-time, remote work arrangement
- Employee Stock Options
- Health, dental, and several ancillary benefits to choose from
- Matching 401K
- Flexible PTO
- Fourteen Weeks Paid Family Leave
Why Join blithequark?
At blithequark, we're passionate about creating a positive impact in the world. We're committed to our mission and values, and we're looking for like-minded individuals to join our team. If you're excited about the opportunity to work with a dynamic and innovative company, we encourage you to apply.
How to Apply
If you're ready to join a mission-driven team and make a difference in the insurance industry, please submit your application through our website. We can't wait to hear from you!
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About blithequark
blithequark is a leading innovator in the car insurance industry, committed to creating fair and equitable policies that eliminate biased and discriminatory factors. We're a business with a purpose, driven by a passion for creating positive change in the world. Our community, Members, and team are at the heart of who we are and why we do what we do. Apply for this job