Experienced Customer Success Representative (Part-time, Remote) – Scaling Success at blithequark

Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark's vibrant team as an Experienced Customer Success Representative (part-time, remote). As a key player in our Customer Success and Support team, you will play a vital role in helping us scale to the next level, ensuring our customers receive unparalleled support and guidance every step of the way.

About blithequark

blithequark is a forward-thinking organization that's revolutionizing the way businesses operate. Our commitment to innovation, customer satisfaction, and employee empowerment has earned us a reputation as a leader in our industry. With a culture that values collaboration, creativity, and continuous learning, we're the perfect place for ambitious professionals who crave new challenges and opportunities for growth.

Your Day-to-Day: A Mix of Proactive and Reactive Customer Success

As an Experienced Customer Success Representative, your day will be filled with a mix of proactive and reactive responsibilities, designed to ensure our customers receive the best possible experience. Your key tasks will include:

• Monitoring Real-Time Metrics: Stay on top of call center production metrics, identifying potential issues and taking proactive measures to maintain healthy production levels.
• Customer Support: Respond promptly to inbound support emails and customer inquiries, providing professional and courteous support to resolve issues and service requests.
• Collaboration with Cross-Functional Teams: Work closely with Operations, Product, and BPO leads to resolve issues related to the ordering platform or agent staffing, escalating to Account Management and Leadership as needed.
• Onboarding New Customers: Create accounts in blithequark's database, verify telephony setup, and answer questions to ensure a seamless onboarding experience.
• Knowledge Base Maintenance: Help maintain blithequark's knowledge base for customers and assist in creating new Standard Operating Procedures (SOPs).
• Ticket Tracking and Documentation: Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week, and ensure timely resolution of customer issues.
• Order Recovery: Contact Restaurant partner locations as needed to facilitate order recovery and ensure customer satisfaction.

What's in it for YOU?

As a valued member of our team, you can expect:

• Flexible, Part-time Hours: Enjoy the flexibility to work part-time hours, with hourly pay that reflects your skills and experience.
• Generous Stock Option Plan: Participate in our stock option plan, offering a potential long-term financial reward for your contributions.
• Unlimited PTO: Take time off when you need it, with unlimited paid time off to recharge and pursue your passions.
• 100% Remote Work: Work from anywhere, at any time, with our fully remote work arrangement.
• Opportunities for Career Growth: "Wear lots of hats" and accelerate your career with new challenges and responsibilities.
• Ownership, Responsibility, and Empowerment: Take pride in your work, with ownership, responsibility, and empowerment to drive results.
• Incredible Teammates and Culture: Join a caring workplace culture with a team of talented, supportive professionals who share your passion for customer success.

What Sets You Up for Success?

To excel in this role, you'll need:

• 3+ Years of Experience: A proven track record in a data-heavy, technical-product-focused customer support/success role, with true call center experience a plus.
• Flexible Availability: Be open to flexible scheduling, with a willingness to adapt to changing priorities and deadlines.
• Metrics-Savvy and Proactive: Experience monitoring metrics in real-time, making data-driven decisions to protect business stability and efficiency.
• Accountable and Independent: Demonstrate self-direction, taking pride in your work and invested in your own professional growth, as well as the growth of the company.
• Tech Savvy: Be computer-savvy, with experience in CRM/ticketing systems a plus, but not required.

If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join blithequark's vibrant team. Don't miss out on the chance to scale your career and make a meaningful impact in our fast-paced, dynamic environment. Apply for this job