Experienced Customer Service Representative – Front-Line Support for Veterans Experience Office

Are you passionate about helping others and making a difference in the lives of those who have served our country? Do you excel at communicating and have a knack for resolving complex issues with empathy and professionalism? If so, we invite you to join our team of dedicated Customer Service Representatives at blithequark, a leading provider of customer service solutions to the federal government.

About blithequark

blithequark is a dynamic and innovative company that is committed to delivering exceptional customer service to our clients, including the Veterans Experience Office at the U.S. Department of Veterans Affairs. Our team of experienced professionals is dedicated to providing world-class support to our clients, and we are seeking talented individuals to join our team as Customer Service Representatives.

Your Mission

As a Customer Service Representative at blithequark, you will play a critical role in providing front-line operational support to the Veterans Experience Office's premier Contact Center. Your mission will be to assist callers by directing them to proper resources to address questions, issues, and complaints. You will work with a wide variety of individuals, including Veterans and their family members and/or representatives, to provide personalized support and resolve complex issues.

Key Responsibilities

* Understand and explain Department of Veterans Affairs (VA) services or procedures

• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
• Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks

Qualifications and Requirements

* Six months of work experience in a call center environment providing customer service

• Ability to plug your computer into your cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
• Ability to work under pressure including calm and effective dealing with escalating or difficult calls.
• Capability to "think on your feet" to offer additional solutions to problems.
• Detail-oriented with strong organizational and time-management skills.
• Excellent verbal, interpersonal and written communication skills.
• Familiarity with the military and veteran community programs is a plus.
• U.S. Military Veteran or Veteran family members receive additional consideration.
• Must be a U.S. Citizen or a Green Card Holder.
• Proof of eligibility to work in the United States.

Benefits and Perks

* $17.75/hour

• 11 Paid Holidays
• Employee Only Medical, Dental, Life Insurance, and more
• Health and Dental Insurance - Employee Premiums 100% paid by blithequark!
• Group Life insurance - Employee Premiums 100% paid by blithequark!
• Short-term Disability - Employee Premiums 100% paid by blithequark!
• Generous vacation and sick leave
• 11 Paid Federal Holidays
• 401(k)!

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer opportunities for advancement and professional development, including:

• Opportunity to grow into supervisory positions. We hire from within for supervisors
• Ongoing training and development programs to enhance your skills and knowledge
• A supportive and collaborative work environment that encourages growth and innovation

Work Environment and Company Culture

Our team is dedicated to providing exceptional customer service, and we are committed to creating a work environment that is supportive, inclusive, and fun.

We offer

• A flexible and remote work arrangement that allows you to work from the comfort of your own home
• A collaborative and supportive team environment that encourages growth and innovation
• A commitment to diversity, equity, and inclusion, and a culture that values and respects all employees

How to Apply

If you are passionate about helping others and making a difference in the lives of those who have served our country, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

Accommodations

The blithequark participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Apply Job! Apply for this job