Experienced Customer Success Coordinator – Renewal Management and Upselling Opportunities at blithequark

Are you a proactive and detail-oriented individual with a customer-centric focus? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Coordinator, where you will play a critical role in supporting our Customer Success and Revenue organizations.

About blithequark

blithequark is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate. Our team is passionate about empowering customers to achieve their goals, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Customer Success Coordinator at blithequark, you will be part of a dynamic team that is shaping the future of our industry.

Key Responsibilities

As a Customer Success Coordinator, you will be responsible for renewing large volumes of customer contracts, supporting, managing, and closing renewal transactions. Your key responsibilities will include:

• Collaborating with Revenue and Success, Marketing, and Legal teams to maximize renewal success and identify additional upselling opportunities
• Working in partnership with Account Executives to identify expansion opportunities and engage the right sales resources to increase growth within the account
• Completing renewal lifecycle management, including administrative tasks such as acquiring Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission
• Engaging with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base
• Partnering effectively and cross-functionally with sales account executives supporting this customer segment

Who We're Looking For

We're seeking a proactive and detail-oriented individual with a customer-centric focus. If you're a team player who is committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges, we want to hear from you. You should be:

• A Proactive and Detail-Oriented Problem Solver: Committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges
• A Team Player with a Customer-Centric Focus: Prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers
• A Growth-Oriented Partner and Advocate: Dedicated to identifying expansion opportunities within existing accounts

What You'll Need

To succeed in this role, you'll need:

• Curiosity around SaaS, technology, or workforce development
• Basic understanding of business development, sales, or customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations
• Strong communication, organization, and time management skills

Requirements

* Travel Requirements: Recurring travel to our HQ in Utah may be required depending on the role and team member location

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive compensation packages
• Medical coverage
• Unlimited PTO and Summer Fridays
• Wellness reimbursements
• Pluralsight subscription
• Professional development funds
• And more!

Physical and Mental Requirements

This role requires:

• Work performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards
• Sedentary work and repetitive work
• Ability to perform tasks related to documentation, data analysis, transcription, and extensive content analysis
• Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow

EEOC Statement

blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or protected veteran status.

Compensation

The annual base salary + variable for this role is $63,000 - $70,000 USD. blithequark's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we invite you to apply for this exciting opportunity to join blithequark as an Experienced Customer Success Coordinator. Apply for this job