Experienced Customer Support Chat Specialist – Empowering Nonprofits through Exceptional Fundraising and CRM Solutions

At blithequark, we're on a mission to revolutionize the way nonprofits raise funds and manage their donor relationships. As a Customer Support Chat Specialist, you'll play a vital role in empowering these changemakers to achieve their goals. If you're passionate about delivering exceptional customer experiences and have a knack for anticipating user needs, we'd love to hear from you.

About blithequark

blithequark is the most-loved nonprofit fundraising and CRM platform, trusted by millions of changemakers worldwide. Our innovative solutions enable nonprofits to streamline their fundraising efforts, manage donor relationships, and send targeted communications – all in one place. As a certified Great Place to Work for four consecutive years, we're committed to fostering a healthy, supportive work environment that encourages collaboration, creativity, and growth.

Join Our Team

As a Customer Support Chat Specialist, you'll be part of a dynamic team that's dedicated to providing top-notch support to our users. You'll have the opportunity to work with a diverse range of nonprofits, from small organizations to large educational institutions and Fortune 500 companies. Your primary responsibilities will include:

• Responding to inquiries from current and prospective users and donors via live chat and email in a timely and accurate manner
• Following up with unresponsive users and leads to ensure their questions are resolved
• Proactively identifying user needs and helping customers implement specific features
• Analyzing product malfunctions and reporting them to our development team
• Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements

Key Responsibilities:

* Respond to queries from users in a timely and accurate way via live chat and email

• Follow up with unresponsive users and leads to ensure their questions are resolved
• Proactively identify user needs and help customers implement specific features
• Analyze product malfunctions (e.g., by testing different scenarios or impersonating users) and report them
• Gather user feedback, feature requests, and workarounds, and proactively suggest improvements

Essential Qualifications:

* 2+ years of experience working remotely in the tech industry

• 2+ years of experience as a Customer Support Specialist or similar CS role
• Experience handling multiple incoming chat requests simultaneously
• Access to a computer or laptop and reliable internet (2nd monitor recommended)
• Experience using help desk software and remote tools (e.g., Intercom, Slack, Notion)
• Excellent written and verbal communication skills in English

Preferred Qualifications:

* Experience working with CRM and fundraising software

• Familiarity with nonprofit fundraising and donor management
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Experience with training and onboarding new team members

What We Offer:

* Competitive hourly rate: $9 - $9.50

• Direct-pay contractor position with bi-monthly payments via wire transfer to your Philippines bank account
• Generous bonus plan
• Healthy and supportive work environment
• Holiday policy: work a US holiday and receive your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
• Love what you do: work for a mission-driven company serving the charitable sector and feel good about the work you're doing

Training and Onboarding:

* 3 months of paid training

• Training schedule: Monday to Friday, 9:00 AM - 6:00 PM EST
• Comprehensive onboarding program to ensure your success in the role

Schedule:

* Permanent schedule: Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST

• Tentative deployment date: April 1, 2025

Apply Now:

If you're passionate about delivering exceptional customer experiences and have a knack for anticipating user needs, we'd love to hear from you. Apply now to join our team and be part of a mission-driven company that's making a difference in the lives of nonprofits and their donors. Apply Job! Apply for this job