Experienced Chat Associate – Global Customer Support & Operations

At blithequark, we're on a mission to revolutionize the healthcare talent market by connecting healthcare professionals with facilities and enabling them to work on their own terms. As a fast-growing tech startup with a global, remote team, we're looking for a talented Chat Associate to join our Worker Operations Team and help us deliver exceptional customer experiences while upholding safety and reliability for both sides of our marketplace.

Why Join blithequark?

We're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of healthcare professionals and patients around the world. Our team is diverse, inclusive, and remote, with a culture that values curiosity, empathy, and strong communication skills. We've been featured on YC's Top Companies and have grown 20x+ since January 2021, making this an exciting time to join our growing team and help us serve even more healthcare professionals and facilities.

About the Role

As a Chat Associate on our Worker Operations Team, you'll play a vital role in ensuring the safety and reliability of our marketplace. You'll be responsible for communicating with customers via telephone, live chat, and web communication channels, investigating attendance and quality incidents, and developing reliability initiatives to improve the overall quality of the marketplace. You'll work closely with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to ensure that customer inquiries are resolved fully and in a timely manner.

Responsibilities

* Communicate with customers via telephone, live chat, and web communication channels to resolve their issues and concerns

• Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve customer problems
• Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
• Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
• Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers, establishing policy improvements to accomplish this goal
• Collaborate with cross-functional teams to ensure seamless communication and issue resolution
• Manage and maintain communication on multiple platforms to effectively solve issues for blithequark's partner facilities and professionals
• Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Must-Haves

* Proficiency in English (English is a first language)

• +2 years of customer support experience
• +2 years of providing telephonic customer support
• +2 years of Zendesk or any CRM experience
• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change
• Possess an "I can handle anything" mentality
• Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• A positive mindset that elevates the entire team

System Requirements

* Minimum 15Mbps wired internet connection

• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a fast-growing tech startup in the healthcare industry
• Collaborative and inclusive team environment
• Flexible work arrangements, including remote work options
• Professional development opportunities to help you grow in your career
• Access to the latest technology and tools to help you succeed
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Note

This is a fully remote position, and we operate 24/7. Each shift consists of 5 days within a 7-day cycle (Sunday to Saturday), with both Saturday and Sunday availability required to support our peak times. Apply for this job