[Remote] Systems Analyst IV – Environmental Release

Note: The job is a remote job and is open to candidates in USA. Cleveland Clinic is a respected healthcare organization that prioritizes patient-first care. The Systems Analyst IV will apply technical expertise throughout the system development life cycle, focusing on system design, development, and implementation while providing guidance and resolving complex issues.

Responsibilities

• Maintain IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations.
• Serve as the technical expertise providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise.
• Review system requirements with customers and translates requirements into specific functions or deliverables.
• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology.

Skills

• For Information Technology Division caregivers, ITIL Foundations certification is required within six months of the position start date.
• Six years of system implementation experience, including directing, planning, and scheduling a major information system project.
• OR High School Diploma / GED or equivalent and nine years of experience.
• OR Associate’s Degree and seven years of experience.
• Strong analytical, administrative, presentation, and project management skills.
• Effective communication skills (both written and verbal) and the ability to work independently.
• Understanding of change management frameworks (e.g., ITIL, ServiceNow, etc.)
• Strong understanding of Epic upgrade cycles, release notes, and SU processes.
• Strong understanding of Epic release management best practices, including build migration, and environment refreshes.
• Experience with Epic release notes and release management tools (e.g., Nova, Sherlock, etc.)
• Experience coordinating system refreshes, patching, and environment cloning in collaboration with infrastructure teams.
• Ability to oversee data integrity, system stability, and performance monitoring during environment transitions.
• Demonstrated ability to plan, schedule, and coordinate multi-application releases across multiple teams.
• Skilled at risk management, mitigation planning, downtime coordination, and rollback strategies.
• Excellent communication and collaboration skills with both technical and clinical stakeholders.
• Proven ability to work with Epic Technical Services, Application Analysts, DBAs, Network Engineers, Testing Coordinators, and Operations.
• Strong problem-solving, troubleshooting, and incident resolutions skills.
• Experience leading 'Go/No-Go' meetings and presenting release readiness updates to Leadership.
• Ability to translate technical environment constraints into business impacts for Leadership.
• Experience with Agile, Scrum, or hybrid project management methodologies.
• Familiarity with Epic environments and branching strategies (e.g., project vs. upgrade vs. production)
• Experience administering and supporting Epic Environments (production, non-production, training, etc.)
• Knowledge of testing frameworks and release sign-off practices.
• Direct experience with Epic Hyperdrive/Hyperspace, Interconnect, Bridges, Chronicles, Clarity/Caboodle, and related modules.

Education Requirements

• Bachelor's degree in information technology/computer science, Health Sciences, Healthcare Admin, or related field.

Benefits

• Healthcare/dental/vision
• Retirement

Company Overview

• Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It was founded in 1921, and is headquartered in Cleveland, Ohio, USA, with a workforce of 10001+ employees. Its website is http://my.clevelandclinic.org.

Company H1B Sponsorship

• Cleveland Clinic has a track record of offering H1B sponsorships, with 71 in 2025, 78 in 2024, 102 in 2023, 60 in 2022, 71 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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