Experienced Customer Service Representative – Remote in New York

Join the dynamic team at blithequark, a leading customer experience company, and be part of a global community that's passionate about delivering exceptional service and making a difference in people's lives. As a Customer Service Representative working remotely in New York, you'll have the opportunity to shine as a problem-solver, a communicator, and a champion of customer satisfaction.

About blithequark

At blithequark, we're committed to making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

What You'll Be Doing

As a Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers through various communication channels. You'll be responsible for:

• Answering incoming communications from customers in a timely and professional manner
• Conducting research to provide accurate and helpful solutions to customers' issues
• Collaborating with internal teams to resolve complex customer concerns
• Providing product or service knowledge to customers, recognizing and applying your expertise to resolve their queries
• Utilizing computer systems and high-speed internet connection to access customer information and resolve issues efficiently

What You Bring to the Role

To succeed in this role, you'll need:

• At least 1 year of customer service experience, with a proven track record of delivering exceptional service
• A high school diploma or equivalent, with a strong foundation in communication and problem-solving skills
• The ability to recognize, apply, and explain product or service knowledge to customers
• Proficiency in computer systems and software applications
• A high-speed internet connection (>25mbps) for seamless communication and data access

What You Can Expect

As a valued member of the blithequark team, you can expect:

• Supportive career development and professional growth opportunities, including training, coaching, and mentorship
• An inclusive culture and community-minded organization that encourages giving back and making a positive impact
• A global team of curious lifelong learners guided by our company values, including empathy, integrity, and innovation
• A competitive base wage starting at $18.92, plus performance bonus opportunities
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more

A Bit More About Your Role

At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Company Culture

At blithequark, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Primary Location

US-New York

Job Type

Customer Care Representative

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! Apply now to join the dynamic team at blithequark and start your journey as a Customer Service Representative. [Apply Now](https://www.indeed.com/viewjob?jk=614359ad0a0716b6)

About Working at blithequark

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Whether you're a seasoned professional or just starting your career, we invite you to join our team and be part of a global community that's passionate about making a difference.

Benefits of Working at blithequark

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Inclusive and supportive work environment
• Global team of curious lifelong learners
• Comprehensive training and coaching programs
• Access to 1000s of free courses to support your career growth
• Recognition and rewards for outstanding performance
• Opportunities to make a positive impact on our customers and communities

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer service and making a difference in people's lives. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're dedicated to providing our employees with the tools, training, and resources they need to succeed. Whether you're a seasoned professional or just starting your career, we invite you to join our team and be part of a global community that's passionate about making a difference.

Equal Opportunity Employer

blithequark is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Apply for this job