Experienced Part-time Customer Support Advisor – Global Remote Team
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with diverse teams? We're seeking an experienced Part-time Customer Support Advisor to join our global remote team at blithequark, a leading remote-first video meetings company. As a key member of our support team, you'll play a vital role in providing top-notch support to our customers, helping them get the most out of our innovative product.
About blithequark
At blithequark, we're committed to creating a world where anywhere works. Our Scandinavian-inspired approach to remote work emphasizes flexibility, collaboration, and inclusivity. We believe in the strength of diversity and strive to create a workplace where everyone feels valued and empowered to contribute. Our mission is to revolutionize the way people connect and collaborate, and we're looking for talented individuals like you to join our journey.
The Role
As a Part-time Customer Support Advisor, you'll work 10 hours per week, fully remote, and be an integral part of our global support team. You'll be responsible for providing exceptional support to our customers, addressing their queries, and helping them resolve issues. Your role will involve:
- Responding to around 20 customer queries per day, ranging from troubleshooting problems to managing customer accounts and subscriptions
- Joining support meetings and discussions around recurring issues and solutions
- Helping our team find new ways of offering support, such as introducing new tagging and templates
- Identifying customer feedback or issues that need to be shared with the team
- Assisting in improving customer support processes and documentation
- Documenting and sharing customer feedback on improvements and feature requests
Key Characteristics
To succeed in this role, you'll need to possess the following characteristics:
- A customer-centric approach, always prioritizing quality over quantity
- Empathy and care in every customer interaction
- Comfortable interacting with customers from diverse nationalities, cultures, and walks of life
- Solid typing skills and the ability to convey a human tone in written communication
- Experience working remotely in the past, with a understanding of the pros and cons of distributed teams
- A problem-solving mindset, with the ability to seek out answers or solutions independently
- A keen eye for improving customer experience and outcomes
What We Offer
As a Part-time Customer Support Advisor at blithequark, you'll enjoy:
- A flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates
- Flexible working hours, with the ability to work around your commitments and life
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment, with a focus on collaboration and teamwork
- A comprehensive benefits package, including access to our employee assistance program and wellness initiatives
- A chance to work with a cutting-edge product and contribute to its continued innovation
How We Measure Success
Your success as a Part-time Customer Support Advisor will be measured by:
- Quality of responses
- Volume of tickets answered
- Number of replies per resolve
- Customer Satisfaction rating
The Application Process
If you're passionate about delivering exceptional customer support and thrive in a remote work environment, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [email protected]. We look forward to hearing from you!
Background Checking
We perform background checks on certain roles to ensure the safety and security of our customers and employees. For more information about our background checking process, please visit our website or email [email protected].
Legitimate Posting
Please note that this role may be posted on various job boards and websites. If you're not seeing this role advertised on https://jobs.lever.co/blithequark, it's likely closed for new applications. Our careers team is always on hand to answer questions, so please don't hesitate to reach out at [email protected]. Apply for this job