Customer Advocate (Final Dashination) at blithequark

Are you a passionate advocate for exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to the Customer Advocate (Final Dashination) role at blithequark, where you'll have the opportunity to make a meaningful impact on the lives of our Dashers.

About the Team

At blithequark, we're committed to fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. Our Customer Advocates play a vital role in supporting our Dashers who are dealing with bugs or errors that we've never seen before on our app. This team is responsible for providing a timely resolution to delight the Dasher, learning additional tools, and sending suggestions to Business Process owners for the creation of KB's that don't exist. The success or failure of this team has a direct impact on the Dasher they're supporting, making every interaction count.

About the Role

As a Customer Advocate (Final Dashination), you'll be the voice of the Dasher, working cross-functionally with partners to provide a delightful, consultative experience that exceeds the Dasher's expectations. You'll be empowered to make decisions that will make the Dasher's situation better, and you'll have the opportunity to think outside the box to solve complex problems. Your passion for helping our Dashers will shine through in every interaction, and you'll be recognized for your exceptional problem-solving skills, de-escalation techniques, and ability to adapt to changing situations.

Key Responsibilities:

* End-to-end support of our Dashers, owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers

• Leveraging appropriate tools, escalation channels, and making empowered decisions that lead to a win-win situation for Dashers and blithequark
• Proactive calls based on campaigns, following through on every issue, and owning any and all issues
• Partnering with the Dasher Experience and Support Operations Teams in an involve, inform, and consult approach that provides consistent updates as to Dasher concerns, feedback, and ideas as to current and potential product opportunities
• Creating a delightful, consultative, Dasher experience that exceeds the Dasher's expectations while understanding their needs and providing them the appropriate blithequark solution
• Dealing with ambiguity by conducting pilot programs designed to improve the overall Dasher experience
• Working cross-functionally with partners to be the voice of the Dasher for our products, services, processes, and policies that blithequark provides
• Participating in new strategies, processes, and programs to help increase Dasher retention

Essential Qualifications:

* At least 6+ months of agent experience in 2 lines of business supporting our Dashers

• Ranked in the top 10% of your current Line of Business
• Consistently achieving a QA score of 90% or better
• Enthusiastic about our Dashers and always wanting to help them succeed
• Self-motivated and having a bias towards action, able to thrive in a fast-paced, constantly changing work environment
• Experience with de-escalating Dashers and turning detractors into lifelong promoters of blithequark
• Your Dashers love you and always have great things to say about you

Nice to Haves:

* Experienced in the Dasher LOB

Why You'll Love Working at blithequark:

* We are leaders - Leadership is not limited to our management team. It's something everyone at blithequark embraces and embodies.

• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our Dashers, merchants, and consumers and believe in connecting people with possibility.
• We are all blithequark - The magic of blithequark is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About blithequark

At blithequark, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users--from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. blithequark is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at blithequark. We value a diverse workforce -- people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Apply Now!

Ready to join a team that's passionate about delivering exceptional customer experiences? Apply now to become a Customer Advocate (Final Dashination) at blithequark and be part of a dynamic team that's shaping the future of logistics and technology. Apply for this job