Experienced Customer Experience Specialists - Work from Home at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking highly motivated and skilled Customer Experience Specialists to join our team of dedicated professionals working from the comfort of their own homes.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business solutions to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.

Benefits of Working with blithequark

As a valued member of our team, you can expect:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your hard work and dedication
• Comprehensive Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your overall well-being

Teleperformance and You

At blithequark, we're committed to delivering exceptional customer experiences through a balanced high-tech and high-touch approach. Our team of experts combines deep industry and geographic expertise with a passion for innovation and customer satisfaction. As a Customer Experience Specialist, you'll play a critical role in making this happen, working collaboratively with your colleagues to provide top-notch support to our clients.

Responsibilities

As a Customer Experience Specialist, your main responsibility will be to find creative solutions to customer inquiries, issues, and concerns. Your duties will include:

• Providing customer support via telephone, email, and instant message
• Handling customer inquiries and resolving simple and basic support issues
• Escalating more complex issues to our Product Support department
• Processing a high volume of customer inquiries and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems and identifying root causes
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting quality standards, adhering to schedule, and maintaining average handle time
• Providing guidance and mentoring to less experienced associates
• Performing other related duties as assigned

Qualifications

We're looking for fearless individuals who are passionate about delivering exceptional customer experiences. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, you'll need to meet the following internet requirements:

• Minimum subscribed download rate equal to or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.

Apply Now!

Ready to join our team of dedicated professionals and start delivering exceptional customer experiences? Apply now to become a Customer Experience Specialist at blithequark! Apply Job! Apply for this job