Experienced Senior Manager, Customer Experience Strategy, Insights, & Programs – Amazon Air

Are you a strategic leader with a passion for driving customer experience excellence? Do you thrive in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join the Amazon Air team as a Senior Manager, Customer Experience Strategy, Insights, & Programs. This is an exceptional opportunity to shape the future of customer experience and make a lasting impact on a global scale.

About Amazon Air

Amazon Air is a critical component of Amazon's logistics network, providing fast and reliable transportation of packages to customers worldwide. As a Senior Manager on the Customer Experience Strategy, Insights, & Programs team, you will play a vital role in driving customer satisfaction and loyalty through data-driven insights and strategic program development.

Job Summary

We are seeking an experienced Senior Manager to lead our Customer Experience Strategy, Insights, & Programs team. This leader will be responsible for establishing a unified customer experience vision across the Amazon Air network, leveraging data-driven insights to drive strategic discussions and program development. The ideal candidate will have a proven track record of program management, team leadership, and strategic thinking, with a passion for customer experience excellence.

Key Responsibilities

As a Senior Manager, Customer Experience Strategy, Insights, & Programs, you will be responsible for:

• Establishing a strategic customer experience vision for Amazon Air, aligned with the company's overall customer experience goals
• Leveraging data-driven insights to drive strategic discussions and program development, ensuring customer experience excellence across the Amazon Air network
• Collaborating with business partners to set business objectives, define success metrics, and generate delivery roadmaps
• Managing cross-functional teams to develop and execute customer experience programs, ensuring timely and quality delivery
• Analyzing program performance and identifying areas for improvement, implementing changes to drive customer experience excellence
• Developing and implementing talent management practices and guiding principles to empower internal and external stakeholders to upskill and deliver more effective results
• Providing structured development and training resources for team members and key external stakeholders, embedding a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

* 8+ years of program or project management experience, with a proven track record of delivering complex programs on time and within budget

• Bachelor's degree from an accredited university or 5 years of related experience
• Experience owning program strategy and end-to-end delivery, with a focus on customer experience excellence
• Experience managing teams of 6 or more, with a proven ability to lead and develop high-performing teams
• Experience defining and executing program requirements, with a focus on customer experience and business objectives
• Experience in Supply Chain Management, Cross-Organizational Strategy, programs, or other field from an accredited university or 5 years of related experience

Preferred Qualifications

* 10+ years of program or project management experience, with a proven track record of delivering complex programs on time and within budget

• 8+ years of working cross-functionally with tech and non-tech teams, with a focus on customer experience excellence
• Master's degree from an accredited university or 5 years of related experience
• Experience leveraging data-driven insights to lead strategic discussions and drive customer experience excellence
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps, with a focus on customer experience excellence
• Experience working with major airline/transportation/supply chain companies in a strategic leadership role, with a focus on customer experience excellence

What We Offer

* Competitive base pay, ranging from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

• Opportunity to work with a diverse and inclusive team, committed to customer experience excellence
• Collaborative and dynamic work environment, with opportunities for growth and development

How to Apply

If you are a strategic leader with a passion for customer experience excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Job!

About blithequark

blithequark is a leading provider of innovative solutions and services, committed to customer experience excellence. Our team of experts is dedicated to delivering exceptional results, driving business growth, and making a lasting impact on a global scale. We are proud to be a part of the blithequark family, and we invite you to join us on this exciting journey.

Why Join blithequark?

* Opportunity to work with a diverse and inclusive team, committed to customer experience excellence

• Collaborative and dynamic work environment, with opportunities for growth and development
• Competitive compensation and benefits package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

• Opportunity to make a lasting impact on a global scale, driving business growth and customer experience excellence

What We Value

* Customer experience excellence, with a focus on delivering exceptional results and driving business growth

• Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment
• Collaboration and teamwork, with a focus on building strong relationships and driving results
• Innovation and creativity, with a commitment to staying ahead of the curve and driving business growth
• Continuous learning and development, with a focus on upskilling and reskilling to drive business growth and customer experience excellence

How to Apply

If you are a strategic leader with a passion for customer experience excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Job! Apply for this job