Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in delivering an amazing customer experience and helping individuals navigate the complexities of health insurance enrollment.

About blithequark

blithequark is a leading provider of innovative solutions for the health insurance industry. With a strong commitment to making finding and enrolling in health insurance simple, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools have revolutionized the way people interact with health insurance, and we're just getting started.

The Opportunity

As a Remote Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. With a strong focus on creative problem-solving, flexibility, and adaptability, you will thrive in a dynamic environment where no two days are the same.

Key Responsibilities

* Deliver the highest level of customer service experience consistently

• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

* Moderate to Advanced computer skills

• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

What We Offer

* Paid Training

• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Work Environment and Culture

At blithequark, we value a collaborative and supportive team environment where everyone feels empowered to contribute and grow. Our remote work setup allows you to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. We prioritize work-life balance, offering flexible scheduling and generous paid time off. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact in the lives of our customers.

Compensation and Benefits

* $15.00 - $16.50 per hour, depending on experience

• Performance and attendance-based incentives, in addition to the base pay
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to contribute. Apply for this job