Experienced Customer Service Representative – Beverage Delivery Space
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative in the beverage delivery space.
About blithequark
blithequark is a well-established national brand in the beverage delivery space, dedicated to providing top-notch products and services to our customers. Our mission is to revolutionize the way people enjoy their favorite beverages, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
As a Customer Service Representative at blithequark, you will be responsible for providing world-class customer service to our residential and commercial clients. You will be the face of our company, handling incoming calls, resolving customer issues, and providing creative solutions to meet their needs. If you're a people person with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!
Responsibilities
As a Customer Service Representative at blithequark, your key responsibilities will include:
- Responding to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
- Handling difficult customer calls in a courteous and professional manner
- Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
- Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
To ensure your success in this role, you will need to meet the following technical qualifications and requirements:
- The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume
As a Customer Service Representative at blithequark, you can expect to handle a moderate to high call volume, typically 40-50 calls per day.
What We Offer
As a valued member of our team, you can expect to receive:
- Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and experience by clicking the "Apply Now" button below.
Apply Now
[Insert "Apply Now" button] We can't wait to hear from you and explore how you can join our team at blithequark! Apply for this job