Experienced Full Stack Customer Service Specialist – EST Fully Remote Office Operations
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a growth mindset? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Service Specialist. As a key member of our remote team, you will play a vital role in supporting home service businesses by providing top-notch customer service, managing daily office operations, and driving business growth.
About blithequark
At blithequark, we are dedicated to making a difference in the lives of people in the trades. Our mission is to empower home service businesses to succeed by providing them with exceptional remote customer service support. We believe in serving our clients and their employees with genuine care, helping them grow and thrive. As a member of our team, you will be part of a supportive and dynamic environment that values professional development, teamwork, and customer satisfaction.
Responsibilities
As a Full Stack Customer Service Specialist, you will be responsible for:
- Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
- Coordinating and scheduling technicians for service calls, installations, and repairs
- Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
- Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
- Organizing documents, invoices, and client records
- Processing customer payments and following up on overdue accounts
- Assisting in the setup and implementation of ServiceTitan or similar dispatching software
- Contributing to additional tasks to support the company's growth
Minimum Qualifications
To succeed in this role, you will need:
- Experience in scheduling or dispatching
- Experience in the plumbing, HVAC, or electrical services industry is a plus
- Proficiency in Google Suite and Slack
- Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials is a plus
- Must pass a background check
Technical Requirements
To perform your duties effectively, you will need:
- A desktop or laptop with webcam and speakers and a second monitor
- Operation System must be Windows or Mac based
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Supportable internet speeds and router easily accessible from your workspace
Position Details
This is a remote, full-time position with a Monday to Friday schedule from 8am to 5pm EST. As a member of our team, you will enjoy a dynamic and supportive work environment with opportunities to grow your career.
What We Offer
At blithequark, we value our employees and offer a range of benefits, including:
- Competitive salary
- Opportunities for professional development and growth
- Dynamic and supportive work environment
- Flexible remote work arrangements
- Comprehensive benefits package (including health, dental, and vision insurance)
- Paid time off and holidays
- Access to cutting-edge technology and tools
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch to discuss your qualifications further.
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement – we are looking for talented individuals who are eager to grow and develop with our team. Submit your application today and take the first step towards an exciting career at blithequark. Apply To This Job Apply for this job